Mohsen Alharbi

Developed and maintained client relationships, ensuring over 100% overall client satisfaction and identifying opportunities
for account growth.
Oversaw the fawless execution of client projects, ensuring timely delivery, adherence to budget, and receiving continuous
positive feedback for project quality.
Collaborated with a multidisciplinary team of professionals, including creative, strategy, and analytics, achieving a client
retention rate.
Provided weekly visits reports, insights, and performance updates to clients, translating complex data into actionable
recommendations, and securing new contracts.
Business initiatives and business development:
Building relationships with clients across government sectors, military sectors, and commercial sectors.
Identify and pursue new business opportunities within existing client accounts.
Develop and execute strategic account plans to drive growth.
Conduct market research and analysis to identify industry trends and opportunities along with NCA, SAMA and SADIA
regulations.
Collaborate with cross-functional teams to deliver comprehensive solutions to clients.
Analysis, development follow-up:
Following up on the latest cybersecurity trends, analyzing customers needs, and proposing appropriate solutions
according to their needs and their compatibility with the latest developments in cybersecurity.
Relationship management:
Manage relationships with vendors, distributors, and customers.
Account management:
Follow up on customer needs and provide appropriate suggestions according to the latest regulations of the Saudi
Cybersecurity Authority and regulations of the Saudi Data and Artifcial Intelligence Authority.
Arranging meetings with clients and following up with them, providing consultations as needed.
Participation in competitions through the Etimad and Forsa platforms.
Project supervision:
Being present at the important meetings related to the projects that have been won, following up on developments and
directing the project manager in accordance with the needs of customers and under the directives of the companys
management.
Event management:
Representing the company in events in which the company participates, as well as events to which it is invited.
Representing the company at the Black Hat 2023 event.
Representing the company at the Black Hat 2024 event.
Presenting the company at the ESET 2024 event.
Presenting the company at the Crowd strike 2024 event.
Presenting the company at the Beyond Trust 2024 event.
Representing the company in the Risk to Resilience event with Trend Micro 2024. Representing the company at the Sophos
event with distributor Starlink 2024.
Client relationship management:
Develop and maintain strong relationships with key clients and decision-makers.
Proactively identify and address client needs and concerns.
Coordination between customers and the technical team to provide professional services to deliver the latest and ideal
solutions to the clients after winning the competition on the Etemad and Forsa platform.
Ensure client satisfaction and loyalty through exceptional service.
Negotiate and close deals that meet revenue targets.
Achievements:
Bringing new big names clients in less than 5 months training courses.
Over 2, 600, 000 SAR sales in less than 35 Days and more 2024.
Following up on leads and winning new clients.
Developing and implementing strategic plans to manage and grow accounts.
Retaining clients and building strong, trusting relationships.
Understanding client needs and identifying new business opportunities within your portfolio.
Providing superior customer service and ensuring client satisfaction.
Communicating and coordinating with internal teams to deliver solutions.
Identifying opportunities for improvement and proposing new tools and processes.
Supporting sales teams to improve their performance and reach targets.

Business Initiatives & Business Development;
Analyzing our clients needs, the markets updates, to develop the solution to meet our clients needs, and to meet their
expectations.
Account Management;
First contact and help, problem solving, and back-end support.
Partnership Management;
Including setting up the partnerships program, partnership management establishment, signing agreements with local
companies and foreign companies form the scratch.
Customer Relationship Management;
Building a relationship with clients, meetings, contacting current customers and potential clients.
On-boarding Management;
Onboard the clients on the solution, demo, and then the integration with their platforms.
Event management;
Such as seamless, E-commerce and logistics exhibitions.
Collaborate with sales & Marketing teams;
Represented the company in the webinar with a courier company, provided sales & marketing ideas, and helped with
translation from English to Arabic.
Operation management;
Including contacting the logistics companies and solving problems, COD issues solving, and cod remittance.
Achievements,
Over 3, 000 clients signed up and more than 700 clients were onboarded.
A partnership agreement was signed with a well-known web host company in MENA and more than 23, 000 leads were
generated for our business.
A well-known Watches company in MENA became a long-term client for more than one solution provided by Shiprocket.
Presented Shiprocket at Seamless exhibitions.
Developed the solution and added new features to it, improved other features, and improved translation.
A marketing plan developed, a pipeline for sales and partnership were created for sales and marketing purposes.
Supports business development process from screening through transaction closure, including screening and validation of
activities against proposals progress through stage gates, prioritizing business proposals against internal investment
criteria and the Downstream strategy.
Supports portfolio companies, manages development of commercial agreements and provides administrative direction to
less senior staff in reviewing legal documents; which include head of terms, memorandums of understanding, cost sharing
and shareholder agreements.
Performs analysis on the negotiation strategy development and execution.
Supports in the technical development and economic justifcation of capital programs, and alternatives to proposed capital
projects.
Support in the business plan and other related activities.
Risk Management & Controls through reviewing risk registers & mitigation strategies.

البحث عن العملاء المتحملين وتسويق منتجات البنك واختيار التمويل الامثل بما يتناسب مع احتياجات ورغبات العملاء على حسب الملائة المالية لكل عميل مع تسهيل الاجراءات وايجاد الحلول لكل المعوقات والمشاكل التي تواجه كل عميل

Customer Relationship Management;
Building a relationship with clients, meetings, contacting current customers and potential clients.
Partnership Management;
Visiting real estate companies, meeting them, building a good relationship with the companies, recommending the
companies
to my supervisor to sign an agreement with them, and serve their clients to provide them the suitable loan to empower them
to buy the Residential property.
Market & competitors analyzing;
Knowing the latest news about the new residential area, real estate companies, and the newest residential project comes
from Sakani and the real estate fund. Serving subsidized clients nominated by the real estate fund.
Direct clients and help them to get the most suitable plan for fnancial loans.
Managing the client s relationship, solving their problems, and closing deals.
Achievements;
Exceeded the monthly target of 8, 200, 000 SAR in Dec 2021 .
Receiving special thanks from my direct manager through a local radio station after helping the other employees to fnish
the deals for many clients.

• Working on Marketing research
• Collaborate with the team to achieve the required
goals by putting all the skills, knowledge, and
creativity together to get the work done
• Collaborated with The Mad-Star Engineers team
members on:
• Data research
• SWOT Analysis
• Provide 5 recommendations to a client of how they
find, increase engagement, and retain talent
from Gen Z and Millennials.

Collaborated with the team to help our clients with Marketing research, HR research for in depth understanding the Gen Z &
Gen Millennials, and sales plans. All our clients were well-known companies in the USA.
Achievements;
HR research.
Marketing research.
Sales research.
Product research.

Customer relationship management;
Managing the relationship with current clients.
Building a relationship with potential clients.
Issuing invoices and collecting cash.
Issuing production orders and sending it to the factory manager . Marketing analyzing.
Achievements;
SEO improved.
Sales Increased.
Products sold to two new organizations.

• Fixed errors and prepare the website for search
engines
• Communicated with existing customers
• Reached potential customers
• Assisted local customers to complete purchase
orders
• After-sales service for existing customers
• Issued production orders for the factory

• Receive clients and direct them to the appropriate
employee for their service
• Provided the service to the customer as the client
wishes
• Resolve customers complaints
• Provided payment service to the customer.
• Sold SIM card numbers, phones, mobile phones and
the internet service.

Sales Data entry in the archive sector.
Collecting payments from customers.
Collaborate with support & sales teams to help the clients get what they need.