After sales General Manager
Mannai Trading Company
Total years of experience :34 years, 9 Months
Responsible to manage, improve and develop all after sales businesses for company significant network and increase parts sales out, customer retention, customer satisfaction, Fix It Right First Time and service dollars sales too. Expand the the after sales network by adding new four branches of quick service and initiate the mobile service in Qatar.
Responsible to develop all after sales facilities to be due to manufacturing standards and expanding the network in all of Egypt, introducing the new concept of Renault Minute Service in Egypt. Open and run Daewoo passenger vehicles after sales business in Alexandria thru our company as an authorized dealership to Daewoo Motors Egypt. Then, develop Renault after sales network in Egypt.
Responsible to follow all vehicles repair procedures and correct whatever need to be corrected, training, technical research and communicating with manufacturer technical office
Responsible to receive customers vehicles and diagnose which technical repair required and do repair it with my technical team, then road test the vehicle and deliver it back to customer .
I got a B.SC of power mechanical engineering from Helwan university , faculty of engineering and technology with an excellent project degree . Then , I got a lot of automotive technical training courses from famous automotive manufacturers such as GM , Renault , Subaru , Daewoo . The. , I got an after sales management certification from General Motors