SAP Functional Consultant
Khafji Joint Operations
Total years of experience :20 years, 3 Months
• Participate in analysis sessions, gather requirements and write specification and functional design documents for enhancements and customization; Analyze product impact
• Present and defend product designs and architecture to clients
• Coordinate and communicate tasks with developers and Key users
• Work with QA to create test scripts and scenarios for enhancements and customizations to the core product
• Communicate activities/progress to project managers, business development, business analysts and clients
Handling effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle. Systems dealt with Linux and Windows systems.
provide Level 1 & Level 2 support through direct contact with the end user.
Other activities included;
o Insure timely resolution of open tickets and submitting Weekly status reports to Management
o Training and mentoring junior support consultants
Bachelor of Science in Information Technology and computing / communication (ARAB OPEN UNIVERSITY)