Product Manager-Branch-less Banking
Bank Alfalah
Total years of experience :17 years, 6 Months
Projects
SMS Services
Vendor management
SMS IT infrastructure
Process development for SMS Services
Responsibilities
Monthly area center performance evaluation
Monthly news letters
Annual performance evaluation
Annual report
Daily Complaint Gap Analysis
Managing Customer Services team deputed in area complaint centers
New Internet Banking
Procuring new internet Banking Solution
Billers & alliance
• Mobile Companies came onboard.
Warid Telecom
Pakistan Mobile Communication Limited (Mobilink)
Pakistan Telecom Mobile Limited (Ufone)
• Induction of ISP’s for electronic payments. (Qubee Internet services provider, Wi-tribe Internet Service Provider & PTCL EVO wireless broadband)
• Agreement renewal for all utility companies
E-Channels
• Launch of E-Statement service (Commercial Launch in Nov 2011)
• Revamping process of SMS banking
Responsibilities
• Internet banking new process development, Complaints, MIS and Reports
• E-statement Process development, Complaints, MIS and Reports
• SMS Banking service management
• Billers Agreements, Settlements & Complaints
• Mobile banking Sales & complaints
Project-MCB VISA Debit Card
• Launch of new Visa powered debit card
• Marketing plan
• Trainings for all Bank staff
• Launch strategy
• Re-branding of existing card
Responsibilities
• Sole point of contact for branches with respect to ADC Products issuance information
• To ensure incremental issuance and penetration of MCB Smart Card in NTB and existing CASA portfolios
• conduct training sessions and increase branch staff knowledge regarding ADC Products
• Activate and penetrate ADC Products and Services Density with a special Preference on Tier 2 and Tier 3 branches.
• Inventory Management
• Product increase against NTB account for Existing card.
• Process Development
• Responsible for Smooth Operations
Training of all new staff members & existing staff, for all banking products
• Branch Banking
• Personal Loans
• Auto Loans
• Home Loans
• Credit Cards
• ATM/ Debit Cards
• Maintaining Department Operating Procedures
Dealing with all products that come under the Consumer Banking umbrella (Liabilities and Asset - Personal and Auto Loans / Mortgages / Credit and Charged Cards).
Identify and train backups to handle routine CC activities.
Ensure error free processing, by conducting control checks in order to maintain accurate account maintenance done on a daily basis.
