Technical Support & Help Desk Analyst
Ministry of Municipality - Qatar
Total des années d'expérience :15 years, 10 Mois
• Desktop support (Windows Platform) on site / on call (Arabic / English) / Remote Control.
• Incident Management.
• Service Request Management.
• Setup, configure, maintain user’s accounts and passwords on Active Directory.
• Install, upgrade, support and troubleshoot Windows OS and Microsoft Office.
• Image Capture and deployment.
• Installing and configuring All kinds of Printers / Scanners and network devices.
• Managing and supporting all Electronic Security systems. (CCTV, Access Control & Time Attendance devices)
• Supporting electronic queuing system (QMatic).
• Mobile support for Android and iOS.
• Maintaining smooth workflow of IT Systems.
• End User training & support.
• System Backup / Restore.
• IT Infrastructure maintenance
• IT Asset Management.
• Monitoring and processing Incidents in FIFA Service Now Portal.
• Representing GBM Network Lead at IT Command Center of FIFA.
• Troubleshooting Network issues in IDFs across Al Thumama Stadium.
• Installing / Replacing Cisco Switches, Routers, APs in the Stadium.
• Performed Bump Out activity at Al Thumama Stadium.
Event Support for FIFA ARAB CUP 2021 | QATAR
• Troubleshooting Network issues in IDFs across the stadium
• Installing / Replacing Cisco Switches, Routers, APs.
- Installation & Configuration of IP CCTV, NVRs
- Installation of Biometric Access Controls
- Installation of Time & Attendance systems
- Windows Client / Server installation & Configuration.
- Handling Active Directory.
- Post Sales Customer support / Technical Support.
ITIL Foundation V3 - 2011
Higher National Diploma in Computing, Software Developement, from University Of Portsmouth, Scottish Qualification Authority, UK.
Certified Web Designer
Microsoft Certified System Engineer.
Cisco Certified Network Associate
Certified C Programmer
