Senior Assistant Manager - Medical
Nasco Karaoglan Insurance
مجموع سنوات الخبرة :19 years, 6 أشهر
Work Experience
April ‘ 06 - till date - Nasco Middle East Insurance Brokers
Key Responsibilities
● Corresponding and maintaining good business relationships with Various Insurers, TPA’s.
Agents & Sales Team
● Recognizing potential business opportunities and developing strategy to secure them.
● Assisting the client for day to day requirements, renewals and assisting the sales team for
placement of new business
● Management reports and Client reports.
● Weekly & monthly production reports and Group lists.
● Securing renewal of existing policies and maintaining a good relationship with the client
● Preparing Reinsurance slips and quotations for Life insurance policies
Hired as customer service executive and was promoted as Senior customer Service Executive within a short span of 6 months
Was responsible for the overall development and mending of a 15 member team.
Was reporting directly to the Manager with weekly as well as monthly reports and presentations of the performance and operations.
Was responsible for meeting the Quality targets set by the parent company.
Was involved in training of new recruits in Product and Quality Standards
Used to organize and cover meetings with team members as well as the upper management.
Had conducted interviews along with the Human Resources Department for induction process.
Was a part of the calibration team to analyze the quality deviation and to take corrective measure.
Have good experience in handling Escalated calls from the lower level for further assistance and resolution.
Attended Customer Service and General Underwriting programs provided by the company.