retail store manager
alshaya group
مجموع سنوات الخبرة :14 years, 4 أشهر
worked all three stores of bahrain seef mall, Avenue mall and city center
delivery of exceptional customer service in store with high conversion.
empowering team members to do their job and developing strong team to deliver business goals.
managing team of 17 head counts.
achieved business plan of 1.8 million dinnar.
cost controlls to achieve profitability of store.
business acumen and reporting and feedback to management about products and store needs
delivery of replenishment, stockroom operations, store operational needs and store standards as per brand guide
coaching and training of new staff and induction plans.
commerical decision in store related to products.
smooth running of store as per standard operating procedures.
managing whole region of western province comprises of 4 stores in jeddah and two stores in makkah, one store in abha and one store in tabuk.
core responsibilities
make sure stores deliver high class customer service and teams are trained and follow company and brand standards
coahcing and development of store teams
managed team of 150 staff.
delivered green audits in store
cost control of expenses in stores and delivered BP of 40 million sauid riyals
delivered all operational and visual needs of store. launched new floorset seasons and smooth delivery of stocks in stores and stockroom organization. size availability in stores and replenishment.
feedback on store and staff performances to team and management.
Formulating competitive business development strategies to develop market share for achievement of revenue & profitability targets and making the business viable for partners by ensuring healthy ROI
Devising merchandising plans for the category based on insights gained from merchandise analytics, customer preference, historical trends and future outlook projected by the buyer
Conducting opportunity analysis as per market trends to obtain intelligence reports and managing business activities to face counter-competition; collecting valuable data about competitors’ claim to fame strength, weaknesses, prices & other strategies for reference
Recruiting & training 29 team members
Creating & implementing customer satisfaction metrics
Addressing & resolving various customer enquiries & complaints
Minimizing & controlling expenses by limiting petty cash
Stocking & restocking the inventory when shipments are received
Reorganizing the sales floor to meet company demands
Directing employees related to sales, inventory taking and reconciliation of cash receipts
Liaising with District Manager to formulate and build the store brand
Conceptualizing merchandising ideas at team sale meetings
Implementing some stock take activities like Stock Loss Action Plan, Stock Count, etc. after thorough analysis of stock level in the store
Attending & conducting audits in the store, highlighting shortcomings & incorporating recommendations as per norms
Supervised the daily inventory level for 28 stores in MENA
Liaised & coordinated with managers to plan buys
Reviewed & analyzed sales trends to maximize sales potential
Contributed in OTB planning
Assisted Managers in developing promotions to move existing stock
Conducted business performance analysis
Forecasted & planned the sales and stocks levels
Assured the smooth merchandise movement from warehouse to retail outlets
Kept a close track of receiving of merchandise on due time
Created reports on merchandising as well as weekly sales & stock reports
Monitored & managed the multi-channel stock availability
Checked & reviewed the underperformed / over performed lines
Drafted Ad Hoc Reports
Created displays to make the store experience interactive and engaging
Displayed the suitable signage for products and sales promotions
Organized items in favorable positions for optimal sales
Contributed in buying over the counter and communication of the same to retail merchants
Attained bust forms styling and got the looks as per brand standards
Developed & maintained proper high traffic displays, thereby resulting in increased sales
Rendered expert product and service information to customers
Suggested the customers about sales & promotions in a friendly manner
Imparted training to new employees on Customer Service Policies & Service level Standards
Checked that all merchandising standards were maintained on a daily basis
Bachelor in administration & accounting Pakistan 2013, DEC (continued)