Senior manager business development
OCS FM Group
Total years of experience :15 years, 10 Months
Key Result Areas:
o Strategize and design Business Development plans, competent marketing way forward and promotional
activities to market FM services.
o Responsible for routing the business development team to achieve the goal of the company
o Communicating and supporting the operations across as required, leading to expansion of the business.
o Setting business plan target for new diversification and growth, meet individual growth and targets
o Responsible for developing new business relationships in the U.A.E. region and generating new income
for the organization, as per the targets set by the management.
o Interfacing with key clients to ensure smooth functioning of sites, thereby maintaining excellent
relations to generate avenues for additional business.
o Oversee renewal of contracts with existing clients, , Provide forecasts on best case and most likely sales
volumes over relevant time periods
o Following up and being updated the projects progress to be updated with the feedback/ the satisfaction
level of from the clients in order to maintain a healthy business relation, in result effective relationships
with clients, commissioners, and partners to enhance tender and new business proposals.
o Responsible to share knowledge and learning across the organization using established company
channels along with the marketing team
o Support the Executive Management Team to identify new business opportunities for the company.
o Developed and engaged in supervision over the Business Development and Estimation team, attend and
chair relevant events, meetings, bid discussion and business sessions.
o Successfully executed the business plans and lead the sales and estimation team to achieve the set goals
o Prioritizing requests from clientele and respond actively to achieve their satisfaction.
o Review and analyzed business data drawn from previous submissions/ possible market ventures that
contribute to the overall business decisions.
o Fostered a positive culture among the employees to enhance employee loyalty and satisfaction.
o Improved the employee engagement to the organizational culture by ensuring value for work is obtained
and negative consequences are avoided.
o Communicating market feedback to the company’s management regarding competitive opportunities,
prospect needs and generate development ideas.
o Analyzed market trends and customer needs to identify new business development opportunities.
o Guided the team to meet objectives on time and on budget by increasing employee adaptation and usage.
o Developed and maintained the allocated departmental budget - Achieved annual financial set targets -
revenues, net profits, cost optimization, cost savings.
o Developed regularly scheduled management reports. Assisted in providing information from the
division to complete Board Reports and ensure timely response and accuracy of information.
• Financial Highlights:
o Closed Multi Million contracts for the Group - exceeding quarterly targets which are 3 million,
achieved target of 4 million AED contracts for the Group within the first quarter. Second quarter closed
contracts some of which are 6.5 million AED. Maintains a sales pipeline of 30 million AED.
o Initialized a business joint venture with DAIKIN for business growth collaborations and alternative
marketing PR.
o Generating Bid Team to tender, collating as much information as possible to ensure that we have the
very best chance of structuring a tender that is relevant and cost effective -high value esteemed contract
(21.5 million AED) and winning over the client on board
• Key Result Areas:
o Generate targeted revenue delivery from markets / product categories handled
o Responsible for developing new business relationships in the U.A.E. region and generating new income for the organization, as per the targets set by the management.
o Making business development plans, competent marketing strategies and promotional activities to market FM services.
o Identify new business opportunities and negotiate contracts for projects.
o Interfacing with key clients to ensure smooth functioning of sites, thereby maintaining excellent relations to generate avenues for additional business.
o Oversee renewal of contracts with existing clients.
o Communicating information on business development initiatives to operations department, for enhancing performance from their end.
o Manage branding of company via new position statement, new business plan and corporate identity via cold-calling (telephonic & site visits), direct mail, networking and participating in regional trade analysis
o Attend mid and post tender meetings for negotiation and finalization.
o Following up and be updated the projects progress to be updated with the feedback/ the satisfaction level of/on/from the clients in order to maintain a healthy business relations
• Highlights:
o Closed Multi Million contracts for the Group - exceeding quarterly targets which are 3 million, achieved target of 4.2 million contracts for the Group within the first quarter.
o Generating RFP/RFIs and pass to the Bid Team to tender, collating as much information as possible to ensure that we have the very best chance of structuring a tender that is relevant and cost effective - assisted in a high value esteemed contract and winning over the client on board.
Key Result Areas:
o Successfully prepared annual business plans/ and implemented the plan with the distributors like K.M.Trading, Lulu, Safeer Market within UAE and other distribution networks like MHD in Oman within the allocated budget, increased 30% sales growth in local market.
o Drive customer target identification of project pipeline management in the region o Building business relationships and taking ownership of key accounts.
o Travelled to various countries for business development
o Prepare and present the post tender presentations.
o Development of alternate channels such as online shopping sites.
o Support product team to achieve product category specific targets as applicable
o To enter new markets as per plan and tie up with suitable distributors
o Manage the concerned distributors and their sales teams in order to deliver their objectives consistently o Dealing with government bodies to ensure the permissions for campaigns and advertising management
o Brand Building: Ensure through the distributor that funds for Marketing activities are well spent and the brand is built in the markets handled and guidelines are maintained in all operative markets.
o Spearheading social media marketing in GCC Arabia with contest strategies to increase sales
o Scheduling quarterly set marketing plans and budgets; Implementing and executing BTL communication campaign
Highlights:
o Organized and delivered leading IPL co-branding activation campaign with cost effective budgets and ROI of 30% in sales growth, 80% in engagement rate o Reduced inventory loss by 75% through development of a “featured product” weekly email and monthly newsletter, often selling out of featured products within the first hour of each market visit.
- Managing a database of solitaire clients, addressing their concerns and ensuring they are provided the best customer service. (all clients are high net worth individuals with average billing of 25k and above per month)
- Building healthy relationship with clients and being approachable to them at all times.
- Research analysis to identify more efficient ways of dealing with complaints to save time and money while improving the reputation of the organization.
- Interaction & Loan Counseling - Meeting & interacting with customers, identifying the specific needs of the customer and suggesting optimal solutions.
- Documentation - Collecting & Checking the Documents including application form, supporting documents and legal compliances.
- Business Development - Enhancing business from existing corporate, establishing new arrangements with corporate / developers for generating business for the Bank.
- Cross-Selling of associated company products.
- Demonstrated strong interpersonal skills communications with existing clients and financial companies. Resolved Finances by identifying problems and taking appropriate corrective action - Resulted in increase in department’s efficiency.
- Playing a key role in retaining existing customers (ensuring zero churn)and expanding the existing clientele.
- Strong skills in performing manual credit processing.
- Customer relationship management and crisis management skills while handling irate customer inquiries regarding account discrepancies.
- Effective communication when interfacing with customers- Resulted in 25% improved feedback of customers.
- Liaising and co-ordinating with Product & Branch Banking teams to appropriately customize deliverables for prospective high end accounts.
- Organisation, effective management and planning by performing timely follow up with customers on the occasion of fraud.
- Analytical skills while conducting documentation and Verification on Credit Approvals - Analysing the customer profile
Key Result Areas:
o Responsible for the overall achievement of the Sales targets set by the management.
o Selling personal loan and accounts
o Identifying business opportunities by listing new companies o Knowing selling techniques, dealing with high profile customers \
o Handling customer queries and providing feedback o Developing Relations with Customers and Achieving the Goal of our monthly targets
o Solid experience in retail banking, excellent understanding of SME Level banking
Program with strategy, market analysis and communication.