محمد محسن احمد

Maintained list of common concern and commonly asked questions, updating and disseminating it through our business offices, Resulting in a reduction in calls to desktop support.
Created training material that boost new employee accuracy of work.
Identified and resolved PC desktop and laptop software and hardware issues of work stations, resulting in an increase in employee satisfaction with software systems.
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Enterprise Desktop support Engineer For windows 7, 8, 10.
Experienced working in domain environment.
Configuring and maintaining of Microsoft exchange server.
Experienced using desktop and command-line troubleshooting tools.
Experienced installing and troubleshooting desktop application problems.
Experience configuring in group policy settings.
Identify and resolve new software installation issues & resolve software configuration issues.
Responsible for installation and configuration on new computer workstations, network printers, User mail provision, Microsoft Server Processing, installation of Operating systems, other appropriate Software and Hardware.
Responsible for diagnose laptops and desktops issues.
Diagnose and resolve technical issues of all related to IT systems

Created training material that boost new employee accuracy of work.
Identified and resolved PC desktop and laptop software and hardware issues of work stations, resulting in an increase in employee satisfaction with software systems.
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests

Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Enterprise Desktop support Engineer For windows 7, 8, 10.
Experienced working in domain environment.
Configuring and maintaining of Microsoft exchange server.
Experienced using desktop and command-line troubleshooting tools