Mohsin Baloch

I am responsible for managing and steering the Corporate Treasury Department to carry out all the related functions encompassing cash management and portfolio management of retirement funds. I am responsible for optimum utilization of company’s funds and treasury activities which included specialized foreign trade payments like Technical Service Fee and other service payments. I am responsible to negotiate banking facilities to reduce costs and prepare cash flow forecast, and interest calculations. My scope of duties involved, but is not limited to:

Consolidating bank relationships
Responsible for cash flow forecast of the company
Opening and hedging of trade finance instruments for imports
Hedging the company’s foreign currency transactions
Handling specialized foreign trade payments like Technical Service Fee and other service payments
Monitoring Daily Collection Report reflecting collection and payments
Monitoring strategic investments of retirement funds to maximize returns for members
Monthly reporting of treasury activities
Responsible for accounting and audit of financial statements of retirement funds

Reporting to the Group Treasurer & Group CFO, I was recruited to establish strong treasury controls and processes; responsible for debt, interest risk, foreign exchange risk, cash management, credit support, risk management and capital structure.

• Responsible to collect internal customer end to end requirements using a variety of business analysis techniques, including interviews, workshops, business process descriptions, use cases, scenarios, and task and workflow analysis.
• Responsible in assisting and conducting needs and task analysis and formative/summative evaluations.
• To assist in the development of standards and conventions for training products.
• Responsible to design and write creative content for computer/web-based training.
• To consult with and provide support to training personal in the loading of training content to the LMS.
• Ensuring established standards are followed.
• Ensuring LMS content is up to date by periodically reviewing course catalog. Work with eLearning vendors and course owners to update or retire courses.
• Support global network of LMS administrators, and provide training on processes and functionality within the LMS.
• Assist in the creation and maintenance of a learning management governance structure. Provide support to periodic governance meetings.
• Evaluate new LMS functionality. Make recommendations based on business needs. Working with IT, participate in the testing and deployment of new LMS functionality.
• Develop basic LMS reports to support monthly, quarterly and annual management reporting of LMS training activity. Develop reports to support the needs of LMS regional reps, admins and end users.
• Contribute to other Talent Management initiatives as needed.

• Performed End to End (E2E) Business Requirements gathering and analyzed business requirements in detail including BRD, UVD processes etc. and map them to current and future business activities and system implementation for company's enterprise solution.
• Based on the Analysis, to identify the gaps and provide recommendation based on the true facts to technical and business teams.
• Interacting with internal customers across all company’s touch or channel points and working closely with them, analysis & examining of existing business models and discuss their findings with the client, and design an appropriate strategic plan based on the finding.
• Coordinate with Project Manager and end Users in regards to business requirements and engage in multiple project’s phases as required such as SIT, UAT etc.
• Provide business recommendations in assessing new projects and initiatives to support and enhance the business solutions.
• Process re-engineering of already established processes.
• Alignment of business processes in SAP as per business requirements.
• Develop road map, feasibility and Return on Investments (ROI) for enterprise solution.
• Collecting, understanding, and transmitting the business requirements for the project/product, and translating these into functional and non-functional specifications.
• Conduct a Vision/scope document that states business opportunities, scope, feature list, and solution design strategies.
• Identify options for potential solutions and assessing them for both technical and business suitability.
• Was responsible for the establishment of Project Management Office.
• Training the assigned Project Managers regarding different aspects of Project Management office like communications, documentation, time management, team management, people management, record keeping and etc.

• To maintain the book size of PKR 36.000 Million for deposits.
• To maintain the book size of PKR 125.000 Million for Loans & Advances and enhance the book size by 145 Million annually.
• Cross selling of Investment & Bancassurance products.
• Achieved 6 Million against the target of 2.4 Million for the year of 2011 & achieved 9 Million against the target of 4.5 Million for the year 2012.
• Actively engage with clients to manage customer concerns and expectations arising from the sale process.
• Maintain value of franchise by maintaining quality of book.
• Ensure regular periodic client visits.
• Maintain complete record of call memos / site visits.
• Managed existing customers and developed new potential customers with respect to assets, Bancassurance and liability business.
• Presented written reports detailing the financial position and cash flows of the client, potential risks, collateral position.
• Recommendations for credit structure, risk rating, pricing, and credit approval.
• Spread Sheet with Financial Summary.
• Risk Grading Sheet with Composite Credit Appraisal
• Completion of all Charge documents as per legal requirements & sanction advice.
• Arrange Central Bank data and Credit Reports from other banks.
• Visiting customers of the bank on periodic basis.
• Prepared credit proposals for presentation to credit committees.
• Liaised with the Service Delivery Team, handled transactions for assigned customers on a day to day basis.
• Adopted a proactive, detailed and robust approach to the management of portfolio and exposure risk and ensure adherence to the provisions of the Bank’s Credit Policy.
• Recovery of Classified accounts ( Recovered PKR 9.400M in 2009)
• Restructuring of loans to avoid court matters.
• Prepare cases for proceeding legal formalities with consult of lawyer.

• Performed End to End (E2E) Business Requirements gathering and analyses of business requirements in detail including BRD, SRS, processes etc and map them to current and future business activities and system implementation for Bank’s Enterprise CRM.
• Interacting with internal customers across all Bank’s touch or channel points and working closely with them.
• Examining existing business models and flows of data, discuss their findings with the client, and design an appropriate improved IT solution.
• Coordinate with Project Manager and end Users in regard to business requirements and engage in multiple projects phases (as required such as SIT, UAT etc.).
• Provide technical expertise and business recommendations in assessing new projects and initiatives to support and enhance the business solutions.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
• Business level Administration of Siebel CRM for all business user applications.
• Development and configuration of CRM workflows pertaining to CRM applications.
• Enhancement of existing workflows, menus, views, applications to achieve business objectives.
• Ensure that agreed Business requirements are compliant with the overall Bank’s Technology and Business strategy.
• Manage the process of enhancing existing systems and proposing efficient technical and commercial solutions to satisfy these requirements.
• Coordinate with business users for the design and implementation of value added MIS on OBI Publisher.
• Project Management for Siebel CRM implementation and Business Blueprint.
• Supervise the analysis and design of CRM enhancement initiatives, and support of the Bank’s customer relationship management processes and systems.
• Identify the processes that should become part of CRM without modification, and those that be improved before including into CRM.
• Apply proven communication and problem-solving skills to guide and assist the stakeholders on issues related to the design, development, and deployment of CRM critical to business operations.
• Development of CRM Projects SOP and USER manual for processes synchronization.
• Management of change requests, enhancements in liaison with the IT department.
• Custodian of Change Requests process, Information Security policies, compliance and banking procedures on the CRM.
• Work and liaise effectively with system vendors, IT staff and others to ensure achievement of required goals. At all times maintaining a professional image, guarding the banks interest & observing good work ethics.