Technical Support Engineer
Cad Gulf LLC
Total des années d'expérience :15 years, 1 Mois
Installation of Operating Systems on Desktops, Laptops, Workstations and Servers.
Troubleshooting Hardware, Software and Networking issues of Systems.
Installation and Troubleshooting of Microsoft Office Products and other applications.
Installation, Configuration and Troubleshooting of Microsoft Outlook.(POP, Exchange)
Installation, Configuration and Troubleshooting of Printers, Scanners and MFP’s.
Configuring RAID on Desktops, Workstations and Servers.
Rack mounting of UPS and Servers.
Assembling of Server Hardware parts.
Working on Active Directory (Creating, Managing and Maintaining the OUs, User Id’s and Groups (Security / Distribution), Resetting Password, Applying permissions to Users and groups.
Managing Mailboxes (Providing Mail Box rights, Setting Mail Box storage limits, setting sending and receiving message size, setting incoming message restrictions on Exchange as well as POP accounts.
Administration and management of O-365 mailboxes.
Installation and Deployment of Anti - Viruses. (Kaspersky, Trend Micro, Symantec, Sophos, etc.).
Installation and configuration of UPS.
Working as a Technical Support Associate in Wipro BPO Ltd from 6 January 2011 till date.
Job Profile:
➢ Undergone On-job training in Exchange 2003, Exchange 2007, BPOS-S (Exchange Online), FOPE (Forefront Online Protection for Exchange), O-365 (Office 365 / Exchange Online)
➢ Troubleshooting customer issues related to On-Premise Exchange Server, Microsoft BPOS-S (Business Productivity Online Suite - Standard), O-365, FOPE (Forefront Online Protection for Exchange)
➢ Troubleshooting of customer's mail flow issue.
➢ Analyzing NDR's and headers of the e-mail in order to troubleshoot the mail flow issue.
Worked as an I.T Support Engineer (Active Directory Support Engineer) for Wipro InfoTech at Kotak Mahindra Bank site from 29 December 2008 to 26 June 2010.
Job Profile:
➢ Working on Active Directory.
➢ Managing and Maintaining the User Id's and Groups (Security / Distribution)
➢ Creating and Deleting the User Id's, Groups (Security / Distribution) and Contacts.
➢ Enabling and Disabling the User Id's.
➢ Creating OU's.
➢ Resetting Passwords, Unlocking accounts.
➢ Applying permissions to Users and Groups
➢ Providing Mail Box rights, Setting Mail Box storage limits, setting sending and receiving message size, setting incoming message restrictions.
➢ Movement of Mail Boxes.
➢ Installing and Configuring Microsoft Office Outlook 2003.
Job Profile:
1) Worked on NAS (Network Attached Storage.) Devices.
2) Installation, Maintenance and Troubleshooting of Storage Products on the client site.
3) Configuring Microsoft Outlook 2003.
4) Installation and configuration of printers.
5) Troubleshooting Desktop related issues.
6) Preparing daily and monthly activity report as well as call report.
➢ 3 years Diploma in Computer Engineering (MSBTE) ➢ S.S.C.