MOIDEEN FAIZAL

Manage large amount of inbound and outbound calls in a timely manner.
•Identify customer’s needs, clarify information, research easy issue and provide solutions and /or alternatives.
•Gathered and verified all required customer information for tracking purposes
•Resolved service, pricing and technical problems for customers by asking clear and specific questions
•Competent on customer service management systems and databases.
•Evaluated consumer reports on monthly basis.
•Managed customer call efficiency in a complex, fast-paced and challenging call center environment

Manage large amount of inbound and outbound calls in a timely manner.
•Follow communication “script” when handling different topics.
•Identify customer’s needs, clarify information, research easy issue and provide solutions or alternatives.
•Seize opportunism to up sell products when they arise.
•Keep record of all conversation in our call center database in a comprehensible way