Assistant Accountant cum Administrator
City Mall
مجموع سنوات الخبرة :3 years, 4 أشهر
• Working with journals, sales & purchase ledgers and spreadsheets.
• Managing petty cash transactions.
• Controlling credit and chasing debt.
• Reconciliation of direct debits and finance accounts.
• Ensuring all payments amounts & records are accurate.
• Preparing statutory accounts.
• Sorting out incoming and outgoing daily post and answering any queries.
• Handled daily data entries, income/sales reports, sales receipts and bank account transactions.
• Managed payables/receivables produced invoices and assisted in preparing monthly financial reports.
• Performed various routine adjustments to company documentations, records and logs.
• Double-checked accounting reports, verified invoices and various documents for accuracy.
• Balanced entries, organised documents, debits and credits.
• Verify business transactions and ensure that they are posted in the database in a time efficient manner
• Handle clerical duties such as opening and sorting mail and received bills
• Handle tax return activities and manage payment of company bills.
• Manage bank transfer activities and employee expense reports
• Produce and distribute correspondence memos, letters, faxes and forms
• Manage and maintain the filing system that has been implemented into the organization
• Assist in the preparation of regularly scheduled reports
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
• Streamline Work Environment and Manage Staff Schedule
• Schedule appointments and meetings for management and staff
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframe.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Achieved customer satisfaction rating of 96.5 % within 6 months, exceeding corporate target.
Maintain Customer relationship with clients in a Friendly and Professional manner Through phone, email and chats (Clients from U.S.A)
Built customer loyalty by placing follow-up calls for customers who reported System and network issues.