Senior business consultant/Accounts Executive
Protege Global
مجموع سنوات الخبرة :17 years, 10 أشهر
Following Job description as follows:
To generate Revenue
To build rapport with our prestigious clients.
To Achieve the monthly targets as per set by higher management.
To follow up with the merchants and to handle customer queries.
To satisfy merchants in the industry as per there demands and convenience.
To handle and maintain a talk time of 3.5 hours daily.
To maintain the follow ups with merchants and maintaining a record online and offline as well.
To handle group conferences to go through with team meetings and analysis.
To provide a free cost analysis to the merchants across Canada.
Rdj (Radio Dj for a mix bag show “ROCK ON Dil FM “) August 2013- Present
Currently working as a Radio broadcaster @ Dil fm network.
English/Urdu voice over expertise for station ID’s and Commercials/ Documentaries.
Optimized sales through effective client experience and to assure a strong follow up on all queries and complains of our principals.
Taking all the valued clients on board and keeping a close interaction with them during all the latest updates of products and purchases.
Pending invoice OTN (Order Tracking Number).
Undelivered OTN which were not being addressed.
Customer verification and approval.
Customer (Internal & external complaint OTN’S) including errors in cases, rejections cases.
Follow up sheets for all departments separately.
Customer profiling & rating as per credit history and business .
Correction of customer address contact number and all required data in ERP
Removal of duplications in ERP.
OTN flagging in ERP.
Handling bounce back OTN acknowledgement Emails will be entertain separately by CS (in process).
Correction of data sales team vise, segments and verticals in ERP.
Potential customer data upload in ERP.
Check on performance of SLA’s sign by MAKKAYS
OTN near to deliver (Follow up For on time delivery)
Check on internal process and highlight the errors
Follow up sheets for all departments separately & Semi Annually customer feedback survey and analysis as per audit requirement
Annually audit
CS help desk (In process by ERP team)
Complain logging (internal and external) & feedback call back on delivery.
New customer verification and processing new Sop’s for better client and customer experience.
Customer complaints and feedback.
Web leads & enquiries.
Up selling & cross selling.
SMS & Email marketing.
Conduct client & customer surveys
Maintaining client’s feedback and keeping all records up to date.
Follow up and maintaining complains helpdesk to the full 24/7 check and monitoring volume of business through these categories of client and customer relationship as well.
Wi-tribe Pakistan (Q-Tel Group Company)
(Senior Customer Care Executive) joining February 2010 - Present
Key Responsibilities
◆ Optimized sales through effective client experience and selling techniques.
◆ Processing sales leads and assuring that leads are directed to the appropriate staff member.
◆ Played role of being liaison between the salesperson and the customer.
◆ Supervised Delivery and Monitored Sales Figures constantly.
◆ Handling high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
◆ Up-sold products and motivated customers to upgrade current product plans.
◆ Updating database, maintaining the care center on daily basis & reporting daily activities/productivity reports of care center to the management.
◆ Compiling inventory lists and working with vendors for product pricing and special orders.
◆ Respecting the processes and procedures as defined by the Customer Care direction.
◆ Gather information and intelligence from clients and forward this to management.
◆ Revise and update customer’s information into IT systems. Extensive involvement managing client relationships at all levels.
◆ Serve all clients contacts through all contact channels (Call, E-mail, and Chat).
◆ Document and refer to the appropriate responsible group’s complete information on customer requests that cannot be solved at their level. Ensure that the clients are satisfied with the service they have.
(Direct Sales Executive) 1 year 2 months
Key Responsibilities
◆ As a sales representative conducting most of the work outside of a business office, managed sales-productivity software tools to effectively track selling activities.
◆ Managed contact information for sales prospects and existing clients, and schedule visits/meetings with clients within sales territory.
◆ Worked onsite at prospect sites delivering sales presentations and collecting information about the client to assist in the development of marketing plans and sales strategies to increase your chances of completing a sale.
◆ An effective sales representative, demonstrated commanding knowledge of target customers, existing competitors in the marketplace and industry trends that may impact a buying decision.
◆ In addition to these duties, maintained a regular calling/contact scheduled with companies to identify more leads or resolve any problems that arise in existing client accounts.
◆ Managed onsite float activities to meet sales targets, lead generation and for market awareness among people.
◆ Managed KIOSK activities with a team of several sales executives whom I trained and managed and had responsibility to make them achieve their monthly targets for few months.
◆ Interaction with Retailer Channel across region with which I closed several deals with corporate clients and customers.
◆ Maintaining data of leads and Client references to help the business generating more interaction with market and its competitors.
(FOPS/sales Executive) 6 months
Key Responsibilities
◆ Responsible for selling products, services and solutions to clients within a specified geographic territory.
◆ To provide Level 3 support to customers at their premises if required.
◆ To take ownership of customer issues by visiting customer
◆ To resolve / escalate complaints for resolution
◆ To ensure shift timings / care center timings and preservation of customer oriented ambience
◆ To upsell company’s image through “customer first policy” and “timely response”
◆ To meet all the targets assigned on individual level as well as care center level
◆ To sell and upsell services to walk-in customers
◆ To help care center team in selling / upselling or even retaining customers
Over 1000 live radio shows
Over 300 live road shows
PTCL Voice Ambassador for customer services project.
Professional English and Urdu Broadcaster for the Capital Radio Network Fm-100 Islamabad, Pakistan. Having a vast experience for over 6 years 10 months
An experienced presenter/ public speaker.
Performed more than 1000 live radio shows, live coverage, Radio station ID’s, Radio Commercial Voice-overs, TV commercial Voice-overs.
Worked with different Production houses for Voice-over Radio/T.V.
Long Duration shows/commercial voice over’s for UK's Indo/Pak radio stations including voice commercial and IVR voice for DANCOM calling cards.
Hashoo Foundation
Certificate of MIDDLE MANAGEMENT TRAINING IN HOSPITALITY at HUMAN DEVELOPMENT RESOURCE CENTER, HASHOO FOUNDATION, RAWALPINDI.
(May 2009-August 2009)
Training included, 2 months of Hands on Training at Pearl Continental Rawalpindi.
Touchstone Communications Islamabad, Pakistan
CSR (Customer sales representative) September 2006 - October 2007
Key Responsibilities
Worked as a CSR for Outbound American Mortgage call Centre. Projects included (First trust home loans & Nation Star mortgage).
Ability to meet the monthly sales target by following the guidelines of quality assurance with customer Satisfaction.
Always been appreciated for my good communication skills & quality of calls/sales.
Dealing with all types of Mortgages.
Issue Resolution - Rapid Cycle Time.
Maximum number of sales target to be fulfilled on daily basis alongside with the whole project of telemarketers.