Restaurant Supervisor
M.H Alshaya Babel Restaurant
Total des années d'expérience :12 years, 4 Mois
• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Supervise and oversee the operation/section to maintain service standards.
• Check on employees’ discipline, grooming standards and punctuality.
• Check on guests’ satisfaction levels and properly handle feedback and follow-up.
• Perform opening and closing duties as assigned.
• Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees.
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment’s.
• To ensure that guests receive the attention and service they require.
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager.
• Carry out any other duties as and when assigned by the Management of the restaurant.
• Oversee all front and back of the house restaurant operations.
• Ensure customer satisfaction through promoting excellent service.
• Respond to customer complaints tactfully and professionally.
• Maintain quality control for all food served.
• Analyze staff evaluations and feedback to improve the customer’s experience
• Oversee health code compliance and sanitation standards.
• Look for ways to cut waste and decrease operational costs.
• Generate weekly, monthly, and annual reports.
• Train new employees and provide ongoing training for all staff.
Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
• Other duties as per restaurant Manager
• Greeted customers with a friendly and welcoming attitude.
• Took food and beverage orders and collected payments.
• Responsible for increasing sales by providing pleasant customer service, as well as. planning, organizing and prioritizing work and activities.
• Resolving all employee conflicts as well as all customer complaints.
• Ensure excellent customer service is provided at all times.
• Coordinate all activities between BOH and FOH to ensure efficient service.
• Maintained up-to-date knowledge of business policies and procedures.
• Excelled in exceeding weekly and monthly sales goals, credit card and cash transactions with a zero error rate.
• Promoted within in a year from server to head waiter