Technical Support Officer
ideal solution
مجموع سنوات الخبرة :4 years, 11 أشهر
-Provide technical support and troubleshoot technology systems and devices related to the FIFA World Cup 2022, ensuring smooth operations throughout the event.
-Address and resolve transactional errors and system issues promptly, minimizing any impact on the tournament proceedings.
-Collaborate with the IT team and other stakeholders to ensure smooth integration of various technology systems, including ticketing systems, access control systems, and cashless payment solutions.
-Conduct thorough testing and certification of POS terminals and other technology systems used during the World Cup, ensuring they meet the required standards.
-Visit various venues and merchant outlets to provide on-site support and assistance with POS terminals and other technical systems.
-Deliver comprehensive training sessions to merchants, staff, and users, equipping them with the necessary knowledge and skills to operate the technology systems effectively.
-Support the roll-out of new applications as well as creating procedural documentation.
-Ensure strict compliance with regulations and security protocols to maintain the integrity of the event.
-Demonstrate expertise and professionalism in effectively utilizing the core banking system to streamline transaction processing, accurately input data, and uphold the integrity of customer accounts.
- Disburse and reconcile cash transactions to ensure alignment with the general ledger.
- Effectively manage the Western Union system for facilitating universal transfers.
- Execute various banking operations, such as deposits, transfers, money orders, and withdrawals, while ensuring accuracy in cash drawer balancing.
- Proven track record of delivering exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Verify the status of customer accounts and attend to their queries and concerns.
- Foster long-term relationships with customers, ensuring a high level of trust and satisfaction.
-Actively seek and collect valuable customer feedback to continuously improve the quality of services provided.
