Molishid Kiganda

Managed product inventory, suggested and implemented ideas for
improved warehouse operation.
Managed the connection of international shipments with 3PL (Third
party) couriers such as DHL, SMSA and UPS.
Improved the On Time Delivery (OTD) rate by tracking and following
up with individual couriers.
Achieved KPI & SLA of delivery & pickup commitment.
Trained and implemented industry best practices and SOPs to
operations team members.
Maximized efficiency through strategic travel routing, item sorting,
and document updates.
Managed drivers and riders and ensured all tasks were completed
on time and in the most cost-effective manner.
Answered all customer queries and solved internal and external
complaints in the most professional manner.

• Managed product inventory, suggesting and implementing ideas for improved warehouse operation.
• Improved the On Time Delivery (OTD) rate at Shyft Courier company from 74% to 94% in less than six months.
• Achieved KPI & SLA of delivery & pickup commitment.
• Trained and developed industry best practices and SOPs to operations and customer service team members.
• Maximized efficiency through strategic travel routing, item sorting, and document updates.
• Supervised staff to ensure that safety best practices are being followed while handling shipments.

• Received and processed warehouse stock products (pick, unload, label, and store)
• Prepared and completed orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Built loads with forklift and electronic pallet jack.
• Inspected inventory for damage and faults.
• Ensured cleanliness, tidiness, and safety of work environment.

Received and processed warehouse stock products (pick, unload,
label, and store)
Prepared and completed orders for delivery or pickup according to
schedule (load, pack, wrap, label, ship)
Built loads with forklift and electronic pallet jack.
Inspected inventory for damage and faults.
Packaged shipments and printed Air Way Bills before handing them
over to delivery partners.
Ensured cleanliness, tidiness, and safety of work environment.