Customer Service Associate
Home Centre - Landmark Group
مجموع سنوات الخبرة :18 years, 3 أشهر
Handling inbound and outbound calls, replying online website queries and complaints and following up with teams to solve them, answering social media inquiries and updating them on the shared tracker, tracking customer care calls (monitoring).making the kpis for the team, updating schedule daily and weekly and monthly and quarterly, managing performance for the team and providing alternatives and discussing ways to enhance them and meet comapny targets and reporting to manager, tracking the enteries on the system and filtering the wrong ones and updating them with team and on system and resolving them finally help with enhancing the tools itself by requesting the addition of new areas and new approvals to make work easier also handling MOCI complaints( ministry of commerce) and providing accurate dates for resolution to escalated complaint received, handling online and offline chats and extracring reaports required, via fresh chat and fresh desk systems, using various applications like GCRM, Fresh chat, freshdesk, cockpit, excel, shared sheets, microsoft teams channles, also handling customer refunds and handling floor to keep service level withing target
doing company financial reports for 3 month
Receive inbound calls, handling emails, escalated customer complaints providing accurate info within service level to manager, handling the floor and providing service level required daily
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