Customer Success Manager
Forasna.net / Wuzzuf
Total des années d'expérience :13 years, 6 Mois
Leading a team of 7-9 members.
● Supervise their performances in terms of productivity, conversion rates and
interpersonal skills.
● Setting one-on-one meetings for checkpoints, productivity checking, offering
constructive feedback and setting a development plan depending on each case.
● Attending interviews to select the needed calibers.
● Preparing materials for coaching and setting up sessions for training.
● Train and onboard new team members.
● Aligning the team to the company’s vision and goals.
● Handling team members’ dynamics.
Supporting in decision making, strategic thinking and project management
Responsible to handle “200-300 active & inactive accounts”
● Achieving my personal target.
● Leading a team of 2-4 members.
● Supervise their performances in terms of productivity, conversion rates and
interpersonal skills.
● Setting one-on-one meetings for checkpoints, productivity checking, offering
constructive feedback and setting a development plan depending on each case.
● Handing team dynamics.
● Attending interviews to select the needed calibers.
● Supervising a team member during Forasna.com and Wuzzuf.net merging process.
● Working alongside the team to achieve our sales target.
Managing the exhibition working plan with the seniors, scheduling deadlines for tasks, selling and marketing the event locally and internationally, recruiting international sales agents, working on branding the exhibition, contacting commercial chambers, commercial attaches and embassies, dealing with exhibitors’ complaints and concerns.
Preparing post show reports, regional market reports, developing the event and seeking new creative opportunities to brand and expand the exhibition. Handling exhibition logistics and infrastructure.
I am working as a freelance english teacher, teaching " american and british english curriculum from grade 1 - 6.
Vodafone UK
Customer service- Billing and Charging 11/2011- 10/2012
• Front line advisor, Handling customers queries including bills, technical issues, and complaints.
Teaching English language to preschoolers, instructing their behavior.
Ain Shams University Graduated: 2010 B.S. in Languages (Faculty of Alsun) Grade: Good Graduation Project on Translation Theories and Techniques : V. Good
High school: Nefertari International School Graduated: 2006 Grade: 95%
