Mona Al Sayegh

Successfully managed and delivered various projects in infrastructure, cloud services, networking, IP telephony, virtualization, Oracle HRMS optimization, document management system, IT helpdesk, etc.
 Uses knowledge of various solutions to effectively address business requirements. Supports/maintains current Business and Technical applications in a timely manner
 Develops relationships with in-house users, IT vendors and partners to support organization’s objectives and utilize available resources, abilities, budgets and personnel.
 Worked with various Vendors Sales Team and account managers to develop and implement the organization IT roadmap and strategies. Presents these strategies and
solutions in the IT steering committee meetings. Vendors including all major IT players such as Microsoft, Oracle, Dell, Cisco, and GBM.
 Configures and documents software, hardware and service solutions to meet users and management objectives.  Implemented and development the organization’s IT strategy, annual department budget, projects, policies and procedures
 Lead the implementation of cloud services on Microsoft Office365 and Azure Services.
 Installation and update of the Windows based business and technical applications.
 The network Cisco Phones setup, Manage and troubleshooting using Call Manger system.
 Continuous informal interaction with the users to understand and obtain feedback about the provided IT services in the firm.
 Responsible for all External and Internal audit inquiries and following up to get all their requirements.
 Follow up and communicate with the tender board regarding tender’s requirements.
 Responsible for all IT services and products procurement by coordinating with purchasing department.
 Supervise technical team and assign their tasks, issue the daily and monthly reports to management
 Provide IT training to the staff in sessions or one-on-one training for specific areas in Microsoft and Oracle products and any newly launched applications
Manage technician’s support of help desk for daily incidents using Manage Engine System, assign the task to them and issue the daily and monthly reports to the management
 Update BMHC website and Intranet using HTML Language for all Policies, Announcements and event pictures  Implemented SharePoint 2010/2013 configuration and administration
 Responsible for all External and Internal audit inquiries and following up to get all their requirements.
 Follow up and communicate with the tender board regarding any tender has been requested by IT department  Apply and manage IT service management policies through an ITIL compliant system  Contribute in disaster recovery strategy test to avoid disruption of critical IT services and ensure business continuity
 Setup of Cisco IP Phones, Manage and troubleshooting using Call Manger system.
 Installs the new business and technical applications
 Provide functional support for Oracle HRMS functions including HR, Payroll, Absence Management, and Self Service (SSHR).

Supervising 4 support technicians.
 Manage the daily morning check list schedule and ensure the execution of the Daily checklist.
 Tracking all tasks in database.
 Log all GFH Users Technical incidents in the service desk system and assign a technician to
attend the incident.
 Follow up with the technician to ensure that the incident is resolve.
 Generate a report for outstanding service requests & completed service request on daily
weekly & monthly basis.
* Service Desk Purchasing;
 Receive GFH’s user request for purchasing new IT equipment’s.
 Obtain the needed approval to process the request and get quotations.
 Contact 3 or more vendors to get the best price and quality of the items.
 All purchasing that are more than BD 2000, RFP to be prepared so Tender board issue a
final approval
 Process the purchasing request as per IT standard (Budget approval, Oracle requisition,
creation and approval).
 Communicate with the user about the expected delivery time.
 Follow up with vendor on the items delivery and update the user about any changes on the
agreed delivery time.
 Ensure delivering the item to the requestor when the item arrives.
* Hardware Inventory
Maintaining full list of current Hardware equipment’s inventory that currently in the store or that
with users.
1. Mobiles and Telephone inventory in store
2. Laptops and Desktops inventory in store
3. Other Hardware’s inventory in store
4. Store inventory should be updated on daily basis.
5. All entry and exit items should be logged and assigned to a person
6. All store items should be organized
* Backup tapes offsite hosting:
1. Ensure delivery of tapes to offsite on daily basis
2. Ensure tape rotation from offsite and deliver to backup admin
3. Maintain taped inventory in both GFH and offsite
* HR-New Joiner:
- Be in touch with HR for new Hire to arrange IS equipment (Laptop and mobile configuration)
- Do the requirements of On-Board and off Board checklist.
- Do Marhaba presentation to new

Bank Transactions: Answering Customer, e-mails, and replying their inquiries regarding the
outstanding balances, calculating payments for loans, loan credit into customer accounts,
stopping loan payments, clearing cheque, money transfers, and time deposit. This is done by
using the TC4 system.
* Credit Card Operations: Following up issues related to credit card operations such as
checking the readiness of the new credit cards, disabling stolen or lost credit cards, checking
the balance and minimum payments for customers, checking holding amounts, and granting
bonus and limit increase for credit card holders. Troubleshooting problems faced by
merchants in point of sales machines (POS) such as busy line, slips printing, and patch
analysis.
* Direct Debit: create and maintain records for customers who would like to paytheir Mobiles,
credit cards, and Satellite TV services bills directly from their bank accounts.
* ATM and Auto Phone Services: Receive and follow up issues from customers who use
ATM and Auto Phone Monitor Services to their Credit Cards, electricity, and phone bills.
Issues can be checking those payments and investigate problems when those payments are
taken long time to be processed.
* Reports and Documentations: Prepare the weekly activity report that represents a statistical
view of number of Loans, time deposits, credit cards, mobile banking and the issues regarding
them.
 IT

Receive users who are in Bahrain and GCC countries problems via e-mails or phones and create an inquiry number for each problem and its description for engineers.
 Solving the received problems per its criticality and priority.
 Configuring, setting up, and backing up workstations.
 Prepare quotations for different computers and their accessories vendors.
 Sending and following up LPOs to procure computers and their accessories upon approval from management.
 Preparing a daily plan for the helpdesk analysts to guide them about which sites to support.
 Preparing a daily status report on the received problems, their solutions, and how many ones were solved.
 Conducting normal office jobs such as writing e-mails and letters for manager, preparing for meetings, sending fax, and managing day-to-day office work.

Project Manager of Executive Queue Management System (QMS).
 Discussing and giving demonstration of the Queue Management system to the targeted
Clients in workshops.
 Preparing the quotations, system requirements, and surveying the site where the QMS will be installed.
 Preparing the project plan that includes all the details required to install and implement the QMS system.
 Responsibilities Including drawing the map of the customer site by Visio program, program the system after it are installed, give training to users and support them