ahmed alsammak

• Responsible for ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents.
• Provide daily support of individual computers and employees. Lead special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints
• Lead enterprise-wide disaster recovery project and network architecture re-evaluation.
• Collaborate with business and IT partners to support requirements identification, development, testing, and implementation of projects. Provide direction and leadership for the Quality Assurance team supporting the Delivery System division of the enterprise.
• Ensure all work requests are reviewed, sized, scheduled, tested, and implemented through the appropriate governance oversight process.
• Focused the Quality Assurance team on understanding the strategy behind the work to ensure excellent quality software testing resulting in system availability above 99.7%
• Managing Core business systems and managing project.
• Consistently work with the team to identify and implement quality improvements resulting in reduced time to test and higher confidence in results through automation and tools.
• Provide on-going direction, coaching, training and development opportunities to staff members, enabling ability to build new skills and increase engagement.
• Established Program Management best practices for requirements gathering, prioritization, and project release scoping for "Quick Strike" platform. Drove the successful adoption of the new processes within various groups, which provided continuous visibility and transparency to senior managements.
• Adhere to all polytechnic defined processes and procedures including ITIL, TOGAF or KOBIT.
• Provide leadership, management and vision that is necessary to ensure that the company has the proper operational controls, administrative procedures, reporting procedures and people systems in place to effectively grow the company and to ensure financial strength and operating efficiency.
• Provide Project Management Institute standards and processes knowledge/support to peers. Used knowledge to create project management resource documentation for peer use, including project plan template, communication plan template, risk assessment, and close-out retrospective.
• Managing 3rd party suppliers, negotiating deals to minimise costs whilst not compromising on the quality of equipment
• Maintain accurate documentation on company's infrastructure and technology assets which improved operating efficiency by 95%.

• Support the Telecommunication Application Billing Systems (TABS) for the rating and debiting modules (mediation).
• Resolved service problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintained key business applications and systems. Partner with senior leadership to guide short- and long-range technology planning. Planned, coordinated, and executed hardware and software upgrades. Served as vital resource for Help Desk staff, overseeing daily support operations, and providing assistance on complex trouble tickets. Cultivated and maintained relationships with IT vendors.
• Responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner, and maintaining a cooperative, motivated, and successful team.
• Exceled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Reported IT Service Delivery Metrics bi-weekly and discussed individual and group projects in weekly staff meetings.
• Analyzed the impacts of inputs and outputs for any enhancements over the system through maintaining a test environment from the IT and business point of view as part of delivery and change management.
• Created and modified AD-HOC reports according to different department needs such as the Sales and Marketing departments