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Mona Al-Shammery, Customer Service and Call Center

Mona Al-Shammery

Customer Service and Call Center·Kuwait Motor Company ( KMC )

Kuwait

Diploma, Administrative Services Diploma

Work experience

Total years of experience: 9 years, 6 months

Customer Service and Call Center

March 2017 - October 2018

Kuwait Motor Company ( KMC )

Al Kuwait, Kuwait

March 2017 - October 2018

I Had Working In Kuwait Motor Company ( KMC ) For 18 Month's
as Customer Service & Call Center.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Secretary

February 2016 - February 2017

Seventh Dimension

Al Kuwait, Kuwait

February 2016 - February 2017

I Had Working In Seventh Dimension Company ( Ankar Brand ) for One Year
as Secretary.

Company industry:
Telecommunications
Job role:
Support Services

خدمة عملاء

February 2015 - February 2016

شركة زين الاتصالات

Kuwait

February 2015 - February 2016

إستقبال الإستعلامات والشكاوى التي ترد من العملاء والتعامل معها بما يناسب حساسية طبيعة عمله& تنفيذ السياسات والتعليمات الخاصة بخدمة العملاء والمعتمدة من مدير المهارات &مهارات& الإتصال الفعال و توصيل المعلومات للمتخصصين و لغير المتخصصين

5- المقدرة على معالجة أكثر من عمل فى توقيت واحد بدون إرتباك

السمات الشخصية:

يجب أن يتحلى مسئول خدمة العملاء

1- الإنضباط فى المواعيد

2- التركيز و المنطقية فى التفكير

3- معدل ذكاء عالى

4- هادىء الطباع و غير إنفعالى

5- يفضل ألا يكون مريضاً بالسكر أو الضغط أو القلب أو القولون العصبى

6- اللباقة فى الحديث و بشاشة الوجه

7- حسن الإستماع و الفهم و إدراك المواقف بوعى و تركيز

8- حسن المظهر و الأناقة

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customers Service & Secretary

January 2012 - January 2016

Comtle Company

Al Kuwait, Kuwait

January 2012 - January 2016

I Had Working in Comtel Company Authorized Distributor For VIVA Telecom For
Five Years as Customers Service & Secretary.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service

December 2009 - December 2011

Zain - Kuwait

Al Kuwait, Kuwait

December 2009 - December 2011

I Had Working In Phone Maintenance of Zain Telecom For Tow Years
as Customer Service.

Company industry:
Telecommunications
Job role:
Support Services

Secretary & Marketing Executive

May 2009 - October 2009

Alataa TV

Al Kuwait, Kuwait

May 2009 - October 2009

I Had Working in Alataa TV for Six Months as Secretary & Marketing Executive.

Company industry:
Telemarketing
Job role:
Medical, Healthcare, and Nursing

Marketing & Secretary

February 2009 - February 2009

Al-Rai TV & Al-Rai Newspaper

Al Kuwait, Kuwait

February 2009 - February 2009

Training course has been Done for Tow Months In Al-Rai TV & Al-Rai Newspaper
as Marketing & Secretary.

Company industry:
Telecommunications
Job role:
Secretarial

Education

New Zone Institute

February 2009

February 2009

Diploma, Administrative Services Diploma

Kuwait

GPA (point): 2.75 out of 4

GPA (point): 2.75 out of 4

 Materials that have been studied in the Institute: Governmental accounting Accounting Statistics Administration offices Marketing and customer service Public relations Communications Secretariat Four Courses of English Languages

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Marketing
Expert
Marketing
Expert
Call Center
Expert
Call Center
Expert
ACCOUNTANCY
Intermediate
ACCOUNTANCY
Intermediate
ADMINISTRATION
Intermediate
ADMINISTRATION
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INTERNET EXPLORER
Expert
INTERNET EXPLORER
Expert
MARKETING
Intermediate
MARKETING
Intermediate
تعاون مع العميل .. الصبر. الاصغاء مهارة التواصل
Expert
تعاون مع العميل .. الصبر. الاصغاء مهارة التواصل
Expert
LANGUAGES
Expert
LANGUAGES
Expert

Languages

Arabic

Expert

English

Expert

English

Expert