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Mona Boji, Senior Technical Business Analyst

Mona Boji

Senior Technical Business Analyst·GLOBEMED

Lebanon

Master's degree, Business Administration | Projects & Operations Management

Work experience

Total years of experience: 19 years, 7 months

Senior Technical Business Analyst

February 2021 - Present

GLOBEMED

Beirut, Lebanon

February 2021 - Present

Company industry:
Insurance & TPA
Job role:
Information Technology

Senior Software Engineer & Analyst

March 2012 - July 2020

AMERICAN UNIVERSITY OF BEIRUT

Lebanon

March 2012 - July 2020

Key Responsibilities:
• Leading the implementation of ‘Descartes Visual Compliance Sanctions
Screening’ cloud-based solution by:
- Analyzing business requirements and approving the implementation of
changes to produce functional specifications required to roll out the
software.
- Defining and documenting business processes and vetting guidelines in
coordination with the Chief Compliance Officer.
- Reviewing end users queries and requests while ensuring they comply
with set standards.
- Ensuring application and business transaction performance against
original service level base agreement.
- Training end users on the software and providing post-implementation
application support.
• Applying latest development technologies such as Microsoft Power Apps and
Microsoft Flow, Oracle Application Express (APEX).
• Responsible for the management and development of the “Research Assistant
Portal”, “Medical Research Volunteer Program”, “Oracle User Access Request
Form”, “IT Equipment Management” through:
- Applying project management life cycle, ensuring projects are delivered
on time and with quality.
- Developing web applications using MVC.Net technology.
- Providing continuous technical support on existing applications.
• Managing multiple initiatives in decommissioning legacy applications and
replacing them by university enterprise applications.
• Acting as Faculty IT Manager for the ‘Faculty of Health Sciences’ over two
consecutive years (2015 - 2017):
- Managing IT projects implemented for various departments within the
faculty.
- Ensuring an agile implementation of projects taking into consideration
the expansion of the faculty and accordingly the related IT requirements.
- Determining the most cost-effective IT products, solutions, and
integrations that answer the business and functional requirements of the
faculty.
- Maintaining existing IT systems and solutions operating within the
boundaries of the faculty.
- Identifying technical solutions essential for satisfying the faculty agreed-
upon business needs and enhancing its operations.

Company industry:
Higher Education
Job role:
Information Technology

CRM & Billing Analyst

August 2008 - February 2012

Alfa Telecommunications

Beirut, Lebanon

August 2008 - February 2012

Company industry:
Telecommunications
Job role:
Information Technology

CRM Consultant & Solution Implementer

March 2006 - May 2008

Netways

Beirut, Lebanon

March 2006 - May 2008

Company industry:
IT Services
Job role:
Information Technology

Education

Notre Dame University – Louaize

January 2013

January 2013

Master's degree, Business Administration | Projects & Operations Management

Notre Dame University

August 2005

August 2005

Bachelor's degree, Computer Science

Lebanon

Skills

Business Analysis
Expert
Business Analysis
Expert
Functional Analysis
Expert
Functional Analysis
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Project Management
Expert
Project Management
Expert
.NET
Expert
.NET
Expert
.NET
Expert
.NET
Expert
CRM
Expert
CRM
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
ANALYSIS
Expert
ANALYSIS
Expert
BUSINESS PROCESS
Expert
BUSINESS PROCESS
Expert
Business Analysis
Expert
Business Analysis
Expert
Functional Analysis
Expert
Functional Analysis
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Project Management
Expert
Project Management
Expert

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Hobbies

  • Tennis