Mona Elkamhawy

- Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community.
- Designing features along with UX engineer & the software development team.
- Analyze, document, and manage business requirements throughout the life of the product or project.
- Resolve conflicting end-user requirements.
- Collaborate with developers to ensure adherence to business requirements and UI design specifications.
- Effectively communicate your insights and plans to cross-functional team members and management.
- Follow up on deliverables with the engineering team.
- Perform UAT on features before approving them for delivery to our platform.
- Participate in daily standup meetings.
- Monitoring deliverables and ensuring timely completion of projects.

- Discover, organize, and clarify business needs and review/produce specifications for change.
- Define project requirements by identifying project scope of work and prioritize all function requirements and prepare/order sprints or milestones based on the client needs.
- Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
- Identify improvement opportunities.
- Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders.
- Write BRD documents with feature functionalities.
- Conduct business process modeling and prepare graphical representation such as workflow charts, use cases, wireframes, and other diagrams.
- Create user stories, refine backlog and create work breakdown structure.
- Working on integration system such as Tajeer, ZATCA & Tamm in KSA.
- Working on loyalty programs to earn and redeem.
- Work with the testing and development team to ensure that they understand the specifications.
- Provide necessary guidance to testers during QA process.
- Conduct workshop, demo, training sessions and presentation, and creating user manuals.
- Improve systems by studying current practices; designing modifications, identifying problems; writing recommendations and improvements.
- Run user acceptance testing (UAT) with clients for each release.
- Write Functional & Non-Functional Requirements.
- Using Azure Devops

- Working on DISCO App. Loyalty Program https://www.linkedin.com/company/discoappeg
- Ensures SW Development processes are followed.
- Assign tasks to internal teams and assist with schedule management.
- Make sure that clients’ needs are met as projects evolve.
- Analyze risks and opportunities.
- Monitor project progress and handle any issues that arise.
- Act as the point of contact and communicate project status to all participants.
- Ensure standards and requirements are met through conducting quality assurance tests.

- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Engaged end users and answered questions via email, phone, live chat, and forums.
- Provided training and support on new programs.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Prepared technical manuals.
- Analyzed and troubleshot network performance to drive efficiency.
- Planed implementation of network enhancements and upgrades.
- Assessed system hardware and software and suggested modifications to reduce lag time and improved overall speed.
- Developed strategies, yearly budget, and deployment plans to inform and influence management and stakeholders.
- Collaborated with vendors to locate replacement components and resolved advanced problems.
- Followed up on assets and documented yearly inventory.
- Dealt with suppliers and service providers.
- Documented all transactions and supported interactions in the system for future reference and addition to the knowledge base.
- Analyzed, identified, and resolved complex software, hardware, and network problems.
- Analyzed and supported issues of time attendance and access control system.
- Analyzed and troubleshot surveillance systems.
- Provided support to the reports of "Logitime" T/A software.
- Administrated email domains, monitored, and edited web content in domains and applications.
- Demonstrated professionalism and courtesy with working staff to resolve complaints, problems or respond to questions.
- Established network infrastructure and installed network peripherals.
- Removed and replaced malfunctioning components to correct hardware problems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained computers, printers, cables, and other equipment.
- Configured hardware, devices, and software to set up workstations for employees.
- Removed malware and other threats from laptops and desktop systems.

I started working for ConZonia Consulting during the COVID-19 pandemic lockdown. I was leading the Data Entry Team to establish the content of the Study in Egypt portal (Educational, Tourism, and Living Guide Portal: https://study-in-egypt.gov.eg/ ) by entering the information of all the educational facilities besides the significant touristic sites in Egypt to SiE portal. Then I participated in the QA process to spot the development bugs and to assure on the functionalities of the portal. The project is in cooperation with the Ministry of Higher Education and Scientific Research (MHESR) to support its initiative in helping expats “Wafedeen” in their journey of study in Egypt.
- Collaborated with developers and project managers to assess portal capabilities, features, and testing demands
- Identified and tracked defects manually to provide assurance of quality.
- Maintained consistent technical documentation.

- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Observed and evaluated students' performance, behavior, social development, and physical health.
- Supported instructor with test administration, curriculum development, and assignment grading.

- Designed course materials and supported the implementation of the curriculum of EELU university.
- Created research topics and conceptualized course format, subject matter, and presentation.
- Created the storyboards of the courses.
- Designed the animation and the narration of the lessons.