Mona Taher, Senior Quality Analyst

Mona Taher

Senior Quality Analyst

Hasib

Location
Saudi Arabia - Riyadh
Education
Master's degree, MBA-Quality Management
Experience
19 years, 11 Months

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Work Experience

Total years of experience :19 years, 11 Months

Senior Quality Analyst at Hasib
  • Saudi Arabia - Riyadh
  • My current job since September 2012

 Working as a part of the quality department team continuously on many of Enterprise
Resource Planning (ERP) systems such as (Financial system, Budget system, Internal Office Filing system, Education and Training system and other systems with governmental institutions and ministries in Saudi Arabia.
 Formulate the testing procedures and quality checking lists
 Use testing tools such as bugs tracking system and test/case complete. .etc.
 Create and maintain the company quality documentations, such as quality manuals, quality
Procedures, online help files with the software (Doc-to-help).
 Assist the Quality manager in establishing, implementing and maintaining the quality management system.
 Taking care of day-to-day responsibilities of the Quality assurance activities, develop and implement quality programs, including tracking, analyzing, reporting and problem solving.

Patient Relation Coordinator at مستشفى سليمان الحبيب
  • Saudi Arabia - Riyadh
  • May 2011 to June 2012

 Assist Head of department in office work.
 Coordinate with unit supervisors in serving patients
 Coordinate with patients and their procedures or complaints via telephones
 Present statistical report to the administration
 Do weekly report of scheduling staff
 Do secretarial work as writing memos, official letters to administration and coordinate to finalize patient statistics of MOH.

Assistant Research Data Manager at King Faisal Specialist Hospital & research Centre
  • Other
  • September 2010 to December 2010

• Assisting the advisor of the CEO • Build and Manage in-house database • Doing statistical analysis • Coordinating between departments and institutions outside the hospital.

Administrative Assistant & Data Encoder at King Faisal Specilaist Hospital & research Centre
  • Saudi Arabia - Riyadh
  • October 2006 to May 2010

• Recruiting patients’ data from clinics/wards by interviewing patients/patients’ family and extracting data from medical charts.
• Entering data into Epilepsy Registry database system.
• Validating entered data and update missing information
• Recruit surgical data of Epilepsy patients.
• Managing Case Report Forms

Hospital Assistant at King Faisal Specialist Hospital & Research Centre
  • Saudi Arabia - Riyadh
  • January 2005 to September 2006

• Typing and editing reports.
• Filing system
• Updating departmnt internal website
• Writing, editing memos, letter and work requests.

Research & Administrative Assistant at King faisal Specliast Hospital & Research Centre
  • Saudi Arabia - Riyadh
  • August 2003 to November 2004

• Collect data from the distributed questionnaire forms for the project
• Interviewed participants, collected and analyzed the data
• Cleaned the data and stored then Excel files
• Statistical analyses, graphics and tabulations were done using SPSS
• Submit a final summarized report.
• Design the workshop’s program brochure.
• Organizing and communicating among program’s participant's
• Submit in the published non-communicable disease field manual
• Translating document in Arabic and English & Accomplish administrative duties

Education

Master's degree, MBA-Quality Management
  • at Sikkim Manipal University
  • May 2015
Bachelor's degree, Information technology and computing science
  • at Jordanian University of Science and Technology
  • August 2003

Specialties & Skills

Science
Research
Personal Communication
MS power point presentations
Planning & Scheduling
MS Office
MS Excel
Initiative
Documentation
SPSS Statistical Analysis
Leadership
Punctuality
customer services
Training Sessions
Toastmasters public speaking
medical terminology

Languages

Arabic
Expert
English
Expert

Training and Certifications

“Interdepartmental Communication” (Certificate)
Date Attended:
December 2009
Reading, Writing and Publishing in Epidemiology and Clinical Medicine Workshop (Certificate)
Date Attended:
November 2007

Hobbies

  • Administration
    • Realizing the Benefits of Program Management (06 Mar 2014 TenStep Inc., www.tenstep.com) • ‘Recasting the C-Suite to Leverage Data as an Enterprise Asset - The Case for Chief Data Office’. (30 Oct 2013 DataDriven Business). • ‘How to become a data intelligent organization’. (08 Oct 2013, TenStep Inc., www.tenstep.com).
  • Customer Service
    I practice customer service while working as patient relations coodinating as it enabled me to strength my communication skills with different kinds of people, understanding, decision making, working under pressure, deaing with anger management issues of cusotmers
  • Energy & Healing
    Certified Aura Clearing Healer Alot of readings in energy
  • Public Speaking
    Presented alot of talks on departmental levels, for clients on softwares and training for collegues.
  • Energy & Healing
    Certified Aura Clearing Healer Alot of readings in energy
  • Project Management
    attended online session on TenStep Inc & projectmanager.com • ‘Building an Environment for Project Success’ (27 Jun 2013). • ‘The Future of Project Management’ (21 May 2013). Four Easy Steps to Project Risk Management (10 April 2013) Top Ten Organization Challenges That Limit Project Success (04 Mar 2013) • Manage Time on Projects (10 April 2012) • Project Management for 2012 (17 Jan 2012)
  • Personal Development
    attended Connecting to your Higher Self (21 Mar 2014, Self-development Energy cleaning session, www.aman-e-rooh.com) • attended 8 great ways to relax and recharge your life (24 April 2011 Brian Stacy International, www.briantracyintl.com
  • Energy & Healing
    Certified Aura Clearing Healer Alot of readings in energy