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Mona Taher, Senior Quality Analyst

Mona Taher

Senior Quality Analyst·Hasib

Saudi Arabia

Master's degree, MBA-Quality Management

Work experience

Total years of experience: 22 years, 0 months

Senior Quality Analyst

September 2012 - Present

Hasib

Riyadh, Saudi Arabia

September 2012 - Present

 Working as a part of the quality department team continuously on many of Enterprise
Resource Planning (ERP) systems such as (Financial system, Budget system, Internal Office Filing system, Education and Training system and other systems with governmental institutions and ministries in Saudi Arabia.
 Formulate the testing procedures and quality checking lists
 Use testing tools such as bugs tracking system and test/case complete. .etc.
 Create and maintain the company quality documentations, such as quality manuals, quality
Procedures, online help files with the software (Doc-to-help).
 Assist the Quality manager in establishing, implementing and maintaining the quality management system.
 Taking care of day-to-day responsibilities of the Quality assurance activities, develop and implement quality programs, including tracking, analyzing, reporting and problem solving.
Company industry:
Software Development
Job role:
Quality Control

Patient Relation Coordinator

May 2011 - June 2012

مستشفى سليمان الحبيب

Riyadh, Saudi Arabia

May 2011 - June 2012

 Assist Head of department in office work.
 Coordinate with unit supervisors in serving patients
 Coordinate with patients and their procedures or complaints via telephones
 Present statistical report to the administration
 Do weekly report of scheduling staff
 Do secretarial work as writing memos, official letters to administration and coordinate to finalize patient statistics of MOH.
Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Assistant Research Data Manager

September 2010 - December 2010

King Faisal Specialist Hospital & research Centre

Other

September 2010 - December 2010

• Assisting the advisor of the CEO • Build and Manage in-house database • Doing statistical analysis • Coordinating between departments and institutions outside the hospital.
Company industry:
Other Healthcare Services
Job role:
Information Technology

Administrative Assistant & Data Encoder

October 2006 - May 2010

King Faisal Specilaist Hospital & research Centre

Riyadh, Saudi Arabia

October 2006 - May 2010

• Recruiting patients’ data from clinics/wards by interviewing patients/patients’ family and extracting data from medical charts.
• Entering data into Epilepsy Registry database system.
• Validating entered data and update missing information
• Recruit surgical data of Epilepsy patients.
• Managing Case Report Forms
Company industry:
Public Administration
Job role:
Research and Development

Hospital Assistant

January 2005 - September 2006

King Faisal Specialist Hospital & Research Centre

Riyadh, Saudi Arabia

January 2005 - September 2006

• Typing and editing reports.
• Filing system
• Updating departmnt internal website
• Writing, editing memos, letter and work requests.
Company industry:
Public Administration
Job role:
Secretarial

Research & Administrative Assistant

August 2003 - November 2004

King faisal Specliast Hospital & Research Centre

Riyadh, Saudi Arabia

August 2003 - November 2004

• Collect data from the distributed questionnaire forms for the project
• Interviewed participants, collected and analyzed the data
• Cleaned the data and stored then Excel files
• Statistical analyses, graphics and tabulations were done using SPSS
• Submit a final summarized report.
• Design the workshop’s program brochure.
• Organizing and communicating among program’s participant's
• Submit in the published non-communicable disease field manual
• Translating document in Arabic and English & Accomplish administrative duties
Company industry:
Public Administration
Job role:
Support Services

Education

Sikkim Manipal University

May 2015

May 2015

Master's degree, MBA-Quality Management

India

View attachment

Jordanian University of Science and Technology

August 2003

August 2003

Bachelor's degree, Information technology and computing science

Jordan

Skills

Science
Expert
Science
Expert
Research
Expert
Research
Expert
Personal Communication
Expert
Personal Communication
Expert
MS power point presentations
Expert
MS power point presentations
Expert
Planning & Scheduling
Expert
Planning & Scheduling
Expert
MS Office
Expert
MS Office
Expert
MS Excel
Expert
MS Excel
Expert
Initiative
Expert
Initiative
Expert
Documentation
Expert
Documentation
Expert
SPSS Statistical Analysis
Intermediate
SPSS Statistical Analysis
Intermediate
Leadership
Expert
Leadership
Expert
Punctuality
Expert
Punctuality
Expert
IELTS
Expert
IELTS
Expert
customer services
Expert
customer services
Expert
Training Sessions
Expert
Training Sessions
Expert
Toastmasters public speaking
Intermediate
Toastmasters public speaking
Intermediate
medical terminology
Beginner
medical terminology
Beginner
QC
Intermediate
QC
Intermediate
Science
Expert
Science
Expert
Research
Expert
Research
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
“Interdepartmental Communication”
Dec 2009
Reading, Writing and Publishing in Epidemiology and Clinical Medicine Workshop
Nov 2007

Hobbies and interests

Administration

• Realizing the Benefits of Program Management (06 Mar 2014 TenStep Inc., www.tenstep.com) • ‘Recasting the C-Suite to Leverage Data as an Enterprise Asset - The Case for Chief Data Office’. (30 Oct 2013 DataDriven Business). • ‘How to become a data intelligent organization’. (08 Oct 2013, TenStep Inc., www.tenstep.com).

Customer Service

I practice customer service while working as patient relations coodinating as it enabled me to strength my communication skills with different kinds of people, understanding, decision making, working under pressure, deaing with anger management issues of cusotmers

Energy & Healing

Certified Aura Clearing Healer Alot of readings in energy

Public Speaking

Presented alot of talks on departmental levels, for clients on softwares and training for collegues.

Energy & Healing

Certified Aura Clearing Healer Alot of readings in energy

Project Management

attended online session on TenStep Inc & projectmanager.com • ‘Building an Environment for Project Success’ (27 Jun 2013). • ‘The Future of Project Management’ (21 May 2013). Four Easy Steps to Project Risk Management (10 April 2013) Top Ten Organization Challenges That Limit Project Success (04 Mar 2013) • Manage Time on Projects (10 April 2012) • Project Management for 2012 (17 Jan 2012)

Personal Development

attended Connecting to your Higher Self (21 Mar 2014, Self-development Energy cleaning session, www.aman-e-rooh.com) • attended 8 great ways to relax and recharge your life (24 April 2011 Brian Stacy International, www.briantracyintl.com

Energy & Healing

Certified Aura Clearing Healer Alot of readings in energy