Head of Operations
Al-Asmar Auto Authorized Distributor for Chevrolet, Toyota, Mitsubishi, MG & Peugeot in Egypt
Total years of experience :28 years, 1 Months
• Identifying business opportunities by establishing the contacts with prospective Fleet clients in all business segments and analyzing sales options.
• Fully understand SME, Corporate, Key Accounts and Government Fleet needs and ensure that the Al Ghandi Auto Chevrolet, GMC & Cadillac offers is fully aligned to profitably meet the widest possible scope of customer needs and therefore maximize the Al Ghandi Auto share of sales into all Fleet business segments.
• Active role in further Al Ghandi Auto and General Motors way forward plans to serve the customers' requests in better and more professional manner.
• Maintain a strong sales results.
• To ensure profitability of the Fleet Sales through the sale of vehicles, leasing of vehicles, financing and service contracts.
• Develop awareness of future mobility among Fleet customers and to improve sales of Electric vehicles such as Chevrolet Bolt.
• Deliver the highest levels of customer service in sales and aftersales, thereby creating customer loyalty and repeat sales
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash
• Advise, assist and direct the Sales team in their activities.
• Assess the performance of the Sales team and facilitate their development by providing opportunities for training and personal development.
• Attending and contributing at sales team meetings to assist in closing deals.
• Coordinating with company departments to accomplish the work required to close sales.
• Maintain an awareness of local market competition conditions, user preferences and desires and industry trends, and transmit such information promptly, with recommendations, to senior management.
• To manage all relationships to maximize positive business relationships and customer satisfaction with the all Fleet functions in the UAE.
• Handle client's complaints tactfully and promptly by taking the quick actions and effective sound decisions according to the company policies
• Planning and following of the implementation of the activities to ensure maximum productivity from all personnel
• Planning and following of the implementation of the division budget
• Develop and implement a structured appraisal plan depends on the actual market value
• Develop and implement a structured pricing plan depends on the actual market value
• Insure maintaining highest profits achievable
• Develop and implement a structured inventory management plan
• Develop and implement a structured sales plan targeting local market including retail & fleet requests
• Develop and implement a structured export sales plan targeting international markets
• Develop and following of implement of promotional activities
• Develop and following of implement of financing programs
• Develop an attractive incentive scheme to boost individual moral aiming more than 125% achievement and gaining more benefits to the group and to team
• Coach sales personnel to meet the market needs - this includes training, guidance and motivation
• Ensure an effective sales process is applied by each showroom team member consistently
• Evaluate the performance of staff and make recommendations related to the appraisal
• Compile and submit activities reports to measure activity and ensure authentic KPI reporting
• Approve discounts as per discount policy
• Actively assist in the closing of deals
• Ensure that showroom are tidy, clean and in a presentable and attractive condition
• Achieve and exceed the allocated targets
• Develop and implement a structured sales plan targeting government & key accounts fleet customers for Chevrolet products and services
• Develop new business relationships by prospecting and generating incremental sales for Chevrolet with government & key accounts
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash
• Present the Chevrolet brand to potential government & key accounts clients through direct communication in face to face meetings, telephone calls and e-mail
• Actively and successfully manage the sales process and the on-going account management for government & key accounts fleets
• Create and be responsible for government & key accounts proposals, contracts and any other documentation ensuring that Chevrolet is presented in a professional manner at all times
• Obtain a thorough understanding of government & key accounts client’s needs, their objectives and their preferred method of purchase
• Respond to government & key accounts enquiries and requests for information in a timely manner
• Keep abreast of issues affecting the car industry and collect competitor intelligence
• Remain continuously proactive and responsive to government & key accounts prospective clients
• Arrange and support government & key accounts clients promotion events and manage the event process in a professional manner
• Atract and assist the government & key accounts clients in selecting available Chevrolet products
• Negotiate and structure the sales of Chevrolet products and services to all existing government & key accounts clients
• Handle government & key accounts clients complaints tactfully and promptly according to the company policies
- Main achievements:
• Certificate of Achievement For Q1 2017 Fleet Sales Achievements From General Motors Middle East.
• Nomination for appreciation certificate by General Motors Middle East In recognition for social media best practice.
• Appreciation Certificate from Jaidah Automotive In recognition for Social Media Best Practice.
•105% Target achieved year of 2016.
• Developed new business relationships by prospected and generated new accounts.
• Certificate of appreciation and gift from Dar Al-Sharq for 10th Shopping Festival - Jan 2016.
• Certificate of appreciation from Midas International Co. - Jun 2016.
• Delivered leasing deal of 55 units Chevrolet Aveo, Sonic, Cruze, Malibu and Captiva to Intertec Group W.L.L for 3 years leasing agreement - April 2016.
• Delivered Fleet deal of 71 units Chevrolet Tahoe, Suburban and Express Passenger Van to Ibin Ajayan Trading Group for 2016 Qatar Petroleum Tender Awarded, All vehicles have modified with accessories as tender specification required - October 2016.
• Develop a strong and long-term business relationship with fleet & wholesale key territory accounts by evaluating and understanding the customer's business and correlating it with the market.
• Monitor actual sales performance against budgeted figures and take corrective measures as appropriate.
• Achieve and exceed the allocated sales target.
• Provide input and contribution to the production of the Fleet & Wholesale Sales annual marketing and sales strategy, such as pricing, stock levels, product mix, etc…
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash
• To gain & understand of good technical knowledge of the vehicles and competition / systems and procedures.
• Handle customer complaints tactfully and promptly according to the company policies.
• Perform customer needs analyses and develop Fleet & Wholesale key account strategies.
• Function as customer advocate and primary sales contact by complete follow-up from initial contact, quotes, demonstrations, negotiation and closing of deals.
• Prepare daily / weekly / monthly reports.
• Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend action to meet changing circumstances as required.
• Review data on competitor's activities, analyze market trends and make recommendations to enhance market share.
• Achieve and exceed the allocated target for new units other sales opportunities
• Develop and implement a structured sales plan targeting local business and fleet customers for Toyota products and services
• Develop new business relationships by prospecting and generating incremental sales for Toyota to an agreed annual target
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash
• Present the Toyota brand to potential clients through direct communication in face to face meetings, telephone calls and e-mail
• Create and implement detailed account plans for selected existing and potential accounts within the region showing targets, contacts and marketing plans
• Actively and successfully manage the sales process and the on-going account management for fleets
• Create and be responsible for client proposals, contracts and any other documentation ensuring that Toyota is presented in a professional manner at all times
• Obtain a thorough understanding of client’s needs, their objectives and their preferred method of purchase
• Respond to enquiries and requests for information in a timely manner
• Keep abreast of issues affecting the car industry and collect competitor intelligence
• Remain continuously proactive and responsive to prospective clients
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development
• Arrange and support customer promotion events and manage the event process in a professional manner
• Assist the customers in selecting available Toyota products
• Negotiate and structure the sales of Toyota products and services to existing major fleet customers
• Provide regular information on matters related to fleet and corporate sales
• Handle customer complaints tactfully and promptly according to the company policies
• Achieve and exceed the allotted sales target for new units and exploring other sales opportunities such as service contracts, trade in and long term operational leasing.
• Develop and implement a structured sales plan targeting local business and fleet customers for Chevrolet products and services
• Develop new business relationships by prospecting and generating incremental sales for Chevrolet to an agreed annual target
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash
• Present the Chevrolet brand to potential clients through direct communication in face to face meetings, telephone calls and e-mail
• Create and implement detailed account plans for selected existing and potential accounts within the region showing targets, contacts and marketing plans
• Actively and successfully manage the sales process and the on-going account management for fleets
• Create and be responsible for client proposals, contracts and any other documentation ensuring that Chevrolet is presented in a professional manner at all times
• Obtain a thorough understanding of client’s needs, their objectives and their preferred method of purchase
• Respond to enquiries and requests for information in a timely manner
• Keep abreast of issues affecting the car industry and collect competitor intelligence
• Remain continuously proactive and responsive to prospective clients
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development
• Arrange and support customer promotion events and manage the event process in a professional manner
• Assist the customers in selecting available Chevrolet products
• Negotiate and structure the sales of Chevrolet products and services to existing major fleet customers
• Provide regular information on matters related to fleet and corporate sales
• Handle customer complaints tactfully and promptly according to the company policies
• Achieve and exceed the allocated sales target for new units
• Develop and implement a structured sales plan targeting local business and fleet customers for Renault products and services
• Develop new business relationships by prospecting and generating incremental sales for Renault to an agreed annual target
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash
• Present the Chevrolet brand to potential clients through direct communication in face to face meetings, telephone calls and e-mail
• Create and implement detailed account plans for selected existing and potential accounts within the region showing targets, contacts and marketing plans
• Actively and successfully manage the sales process and the on-going account management for fleets
• Create and be responsible for client proposals, contracts and any other documentation ensuring that Renault is presented in a professional manner at all times
• Obtain a thorough understanding of client’s needs, their objectives and their preferred method of purchase
• Respond to enquiries and requests for information in a timely manner
• Keep abreast of issues affecting the car industry and collect competitor intelligence
• Remain continuously proactive and responsive to prospective clients
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development
• Arrange and support customer promotion events and manage the event process in a professional manner
• Assist the customers in selecting available Renault products
• Negotiate and structure the sales of Renault products and services to existing major fleet customers
• Provide regular information on matters related to fleet and corporate sales
• Handle customer complaints tactfully and promptly according to the company policies
• Develop a strong and long-term business relationship with fleet & wholesale key territory accounts by evaluating and understanding the customer's business and correlating it with the market.
• Monitor actual sales performance against budgeted figures and take corrective measures as appropriate.
• Achieve and exceed the allocated sales target.
• Provide input and contribution to the production of the Fleet & Wholesale Sales annual marketing and sales strategy, such as pricing, stock levels, product mix, etc…
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash
• To gain & understand of good technical knowledge of the vehicles and competition / systems and procedures.
• Handle customer complaints tactfully and promptly according to the company policies.
• Perform customer needs analyses and develop Fleet & Wholesale key account strategies.
• Function as customer advocate and primary sales contact by complete follow-up from initial contact, quotes, demonstrations, negotiation and closing of deals.
• Prepare daily / weekly / monthly reports.
• Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend action to meet changing circumstances as required.
• Review data on competitor's activities, analyze market trends and make recommendations to enhance market share.
• Achieve the monthly target .
• Increase actual sales.
• Ensure that the visibility of the product is kept in good standard.
• Reports on any price changes in the market or promotional activities conducted by competitors.
• Changing consumers trends and attract them to our products.
• Lists of new items and new promotions offers to the customer systems.
• Collects payments from customers (including outstanding).
• Participates in promotional campaigns and special offers.
• Supervisory & Follow-up merchandisers.
• Effectiveness in the workplace.
• Problem Solving.
• Checks stock and expiry dates on the client’s store.
• Collects purchase orders or requests from customers.
• Follows up the retail prices.
• Ensure 100% distribution at 100% times at 100% customers.
•• Airport Operations Officer :
• Arrange the roles of drivers as they arrive for the airport.
• Receiving Passengers bookings from the main center by phone or fax.
• Deliver the passengers to drivers.
• Definition of the driver that the passenger will pay the fare in cash or credit.
•• Taxi & Limousine Driver
• Access to the customer in the place and time .
• Assist the client in the transfer of baggage .
• Deliver to the customer‘s most direct route and less time .
• Collection of pay and thanked the customer to use our service.
• Achieve the monthly target .
• Increase actual sales.
• Ensure that the visibility of the product is kept in good standard.
• Reports on any price changes in the market or promotional activities conducted by competitors.
• Changing consumers trends and attract them to our products.
• Lists of new items and new promotions offers to the customer systems.
• Collects payments from customers (including outstanding).
• Participates in promotional campaigns and special offers.
• Supervisory & Follow-up merchandisers.
• Effectiveness in the workplace.
• Problem Solving.
• Checks stock and expiry dates on the client’s store.
• Collects purchase orders or requests from customers.
• Follows up the retail prices.
• Ensure 100% distribution at 100% times at 100% customers.
• Achieve the monthly target .
• Increase actual sales.
• Ensure that the visibility of the product is kept in good standard.
• Reports on any price changes in the market or promotional activities conducted by competitors.
• Changing consumers trends and attract them to our products.
• Lists of new items and new promotions offers to the customer systems.
• Collects payments from customers (including outstanding).
• Participates in promotional campaigns and special offers.
• Supervisory & Follow-up merchandisers.
• Effectiveness in the workplace.
• Problem Solving.
• Checks stock and expiry dates on the client’s store.
• Collects purchase orders or requests from customers.
• Follows up the retail prices.
• Ensure 100% distribution at 100% times at 100% customers.
• Distribute of all FMCG products to retail & wholesale.
• Increase actual sales .
• Opening new customer .
• Collection of company financial claims from clients
Ba, Sociology Department
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