Senior Business Analyst - acting as Product Owner
TransCore
Total years of experience :18 years, 11 Months
• I lead translation of business strategies into capabilities.
• Ensure requirements are in alignment with business by collaborating with cross-functional teams to align data insights with business objectives.
• Conduct benefit and risk assessment for business cases, pre and post - launch.
• Managing product backlog creation, prioritization and grooming. Conducting business impact, gap, value realization and use case analysis. Delivering elements of systems design, including process modeling and traceability, data migration rules, business rules, wireframes and user stories.
• Serving as bridge between business and technical teams, ensuring effective communication
• Pioneered "Buy Now, Register Later" concept, enhancing customer experience and operational efficiency.
• Managed a UX team, ensuring seamless integration of user-centric design principles into product development to lead the successful digital transformation of:
- Digitalizing the B2B tag purchase process, involving direct integration with the payment gateway via APIs and financial reporting for both the customers and the financial team
- Digitalizing the B2B tag activation process, involving integration with the traffic system via APIs
- Automating fees exemption process
• Leading the Financial Reconciliation reporting enhancement process. This includes reconciliation with the payment gateway through direct integration via APIs
• Contributed to automating the Refund process
- Conducting requirements gathering workshops with key stakeholders
- Developing and controlling Requirements Traceability Matrix
- Preparing Business Cases and conduct impact analysis of any new or revised issues or risks that may impact the original basis for approving the project
- Contracting 3rd parties; SMEs, printing houses, innovators, multi-media teams, journalists, software architects and developers to deliver final and ready-to-use products, according to the projects’ requirements and constraints
- Leading a team up to 24 of multicultural resources from copywriters, graphic designers, multi-media designers and developers
- Developing HR MGMT plan including acquiring projects teams, setting resources selection criteria, negotiating resources cost, hiring resources, and retaining resources
- Developing detailed resources schedules with tasks details, and monitoring & controlling daily activities
- Developing and tailoring projects processes
- Leading developing Quality Management plan, and getting involved in conducting post and pre quality checks
- Tracking and sharing progress and status reports, as well as setting regular status meetings with both the clients and internal stakeholders
- Planning, tracking and controlling Change
- Oversee daily operations of the business to ensure goals are achieved
- Responsible for planning and executing new guidelines, strategies and business measures
- Participating in improve the working conditions and business processes of the organization
- Conducted requirements gathering workshops with key stakeholders
- Defined & Analyzed requirements, and developed use case models
- Managed developing, tracked, updated and cascaded projects design documents and SRSs along with BRDs, SOWs, and POs
- Led identifying, controlling, and auditing configuration items
- Negotiated projects priorities with top management, as well as negotiating resources with other projects managers
- Managed projects teams; developed resources directory, monitored and controlled resources calendars, and prioritize activities according to resources availability and agreed priorities
- Developed and updated detailed projects schedules as well as monitored & controlled daily activities
- Managed conducting successful internal quality checks, test cycles and insuring smooth UAT cycles
- Managed on-site deployment activities including; expenses, resources and immediate support
- Acted as the single point of contact of all projects stakeholders by developing and cascading progress and status reports, as well as setting regular status meetings with both the clients and internal stakeholders
- Responsible for defining and tracking issues, and leading resolution procedures with interested stakeholders
- Conducting risk identification workshops and managed defining, assessment, and planning risk responses
Key projects:
• OCDM Customization- BI Project: Managed customizing communication data model to Telco - KSA Oracle data warehouse.
• Foreign Account Tax Compliance Act (FATCA) - Product Customization: Successfully managed integrating the product to 1 bank in UAE and 3 banks in Egypt.
• SWIFT and Western Union integration with SAS AML - Product Customization: Managed integrating the product to 2 banks in UAE and Kuwait
• SAS AML- Product Customization: Successfully managed integrating the product to 1 bank in Egypt
- Developed detailed work plans (Scope, time, cost, risk, quality)
- Technically managed e-learning content development team (Instructional designers, linguistics, multimedia designers, developers and QC)
- Managed a team of 6 direct reports of 6 functional team leaders who led 30 technical resources
- Successfully managed E-learning Content Development process re-engineering by analyzing functions inputs, process & output while mapping it to its core methodology and guides
- Managed tailoring projects processes of 20 interactive production functions
- Monitored & controlled all project activities
- Status and progress reporting
Key Projects:
- E-Learning supporting Multimedia Objects Project - Government Sector Tender/KSA: As a project manager, I managed delivering e-learning content that targets students from K-12
- Content Development Value Improvement Project: Process re-engineering
- IWB - Interactive White Board- Resources Library Project
- Developed potential opportunities, proposals, and negotiated deals
- Gathered requirements, and analysed it using UML Use Case Diagrams
- Hired and managed team members as per projects requirements (Designers, Developers, and Analysts)
- Managed projects budgets and schedules
- Delivered and close projects
Key Projects:
• HR Management System
• Online art shop: E-commerce application
• Delivered multiple small budgeted static web sites
- Conceptualized business development ventures to draw out complete business roll out plans in view of technical constraints and resultant financial viability
- Monitored overall activities of the procurement department for sourcing, testing and closing deals for purchase of new software with partners and suppliers with the technical team and the financial department
- Defined project objectives, and tracked progress to ensure project completion within specified time and budget
- Kept abreast of latest technical advancements and utilized the potentials in order to respond to the distinctive needs of the organization
Key projects:
- Aswaque: Managed creating Real-time system that disseminate financial market information of EGX, Arabian stock exchanges & London Stock Exchange, with a cross-cultural team between Cairo team and Canada team.
- E-trade system: Led the process to install and run financial E-trade system in coordination with in-house team and a national providers.
- Customer Relation Management system: Led the process to establish online client support for the Brokerage sister company, and organized agents’ training for demonstrating its usage.
- E-learning service: Managed developing and publishing multimedia e-learning materials, web/ direct marketing materials.
- Identified primary thrust areas of business through market surveys and analysis. Participated Designing and implementing short- term business and marketing policies with a team of the Group managing directors and the top level executives, in alignment with strategic business objectives.
Key Responsibilities:
• Liaised with the client at the design stage to acquire requisite data for developing sites; create pages that reflect the client needs; and answer their queries pertaining to the projects. Implemented customized client specific systems.
• Incorporated technical considerations into web site design plans, such as equipment, performance requirements and legal issues including accessibility and privacy.
• Kept current with areas of expertise and new technologies to facilitate the company in improving services.
The company offers Web Development, Web Design, and Web Marketing services.
Key Responsibilities:
• Identified project goals and scope, including associated risks, built a structured approach to successfully complete the projects within the allotted time.
• Incorporated enhancements like JavaScript, pages' layouts and adding forms, in the existing web applications by analyzing areas for modification, investigated new technologies and made recommendations to clients.
• Developed web based portal using ASP classic and SQL for Data Base, analyzed it for browser bugs/ incompatibilities and accordingly rectified them.
• Researched and kept abreast of emerging technologies for delivering the most up-to-date solutions and automating processes.
Key Responsibilities:
• Imparted lectures on various topics included in the Web Design Diploma and CIW 520 & CIW 510 Tracks.
• Ensured a highly conducive atmosphere for learning through encouraging healthy competition.
• Delivered courses/ programs in accordance with course requirements, applied teaching techniques to best achieve course objectives.
• Oversaw the preparation of standardized tests and accordingly prepared students for the examination.
900 hours training as "Certified Internet Webmaster": Internet fundamentals,Networking fundamentals, Webpage authoring fundamentals,Advanced HTML and XHTML, Design Methodology, Perl fundamentals, CGI programming using Perl, Object Oriented Analysis & design, Personal Home Pages (PHP), Active Server Pages (ASP), Macromedia Deamweaver Mx program design, Microsoft FrontPage program, Macromedia Flash MX, Adobe Photoshop 8cs & Image ready cs, Database design methodology, Windows 2000 server administration, DB2 family fundamentals, SQL workshop, SQL server administration, Introduction to Data Structures and Algorithms, Java script, Java fundamentals, Servlet and JSP development for Websphere using Websphere Studio.
