Mona Samy, Customer Service Executive ( Call Center Agent )

Mona Samy

Customer Service Executive ( Call Center Agent )

Etisal International

Location
Egypt - Cairo
Education
Bachelor's degree, accounting
Experience
14 years, 7 Months

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Work Experience

Total years of experience :14 years, 7 Months

Customer Service Executive ( Call Center Agent ) at Etisal International
  • Egypt - Cairo
  • My current job since July 2010

Receiving inbound calls from customers to activate new lines (activation depart.).
Trying tosolve customers problems and satisfying their needs.

Tele-Sales at ECCO Company in NewEra Telecom for international calls
  • Egypt - Cairo
  • March 2010 to June 2010

Serving arab clients living in USA to make them communicate with their countries via low priced calls.

Tele-Sales at Online Media Company For Exclusive Cards
  • Egypt - Cairo
  • October 2009 to February 2010

Cross-Selling through the phone discount cards for cafes and restaurants (offers).

Education

Bachelor's degree, accounting
  • at Ain Shams University
  • June 2009
High school or equivalent,
  • at Ghamra Prepartory School for girls
  • June 2004

Specialties & Skills

Microsoft Office XP
Customer Education
Marketing Communications
Call Center Development
Call Center
ADOBE PHOTOSHOP
CUSTOMER SERVICE
MICROSOFT EXCEL
MICROSOFT OFFICE
MICROSOFT WORD
MS OFFICE
PHOTOSHOP
WINDOWS XP

Languages

Arabic
Expert
English
Expert

Training and Certifications

icdl Certificate (Certificate)
Date Attended:
June 2009
Valid Until:
July 2009