Mona Youssef

 Responsible of all the importation cycle till clearing the goods from Egyptian
customs and final delivery.
 Follow up on the supplier’s payment by sending the due invoices to the
Accounting Department.
 Book and arrange meetings, appointments, conference calls, rooms, etc.
 Organize both internal and external events
 Write and distribute email, correspondence memos, letters, presentations,
minutes of meeting, reports, etc.
 Handle administrative requests and queries from senior managers and/or other
employees
 Keep a record of forms and work documents
 Follow up on business communications and processes
 Handle sensitive information in a confidential manner

§ Responsible of all the importation cycle starting by looking for the best foreign supplier up till clearing the goods from Egyptian customs and final delivery.
§ Ensure the availability of the required goods on time with the best prices from the local or foreign market.
§ Prepares purchase orders Follow up with the supplier till the delivery of goods, get the order confirmation, check all the details mentioned and determine the delivery date.
§ Arrange the shipping logistics with the forwarding company.
§ Follow up with the supplier to secure receiving the original documents.
§ Deliver the documents to the customs clearance agency and follow up with them till the arrival of the goods.
§ Deliver the packing list to the store keeper upon the arrival of the goods.
§ Responsible of all the importation cycle starting by looking for the best foreign supplier up till clearing the goods from Egyptian customs and final delivery in onyx stores.
§ Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.
§ Negotiate and follow up with the supplier or the insurance company the arrival of either the missing parts of the replacements for the defected parts if any.
§ Follow up on the supplier’s payment by sending the due invoices to the Accounting Department.

-Answer inbound calls as well as assist customers who have specific inquiries.
-Build customer’s interest in the services and products offered by the company.
-Provide personalized customer service of the highest level.
-Update the existing databases with changes and the status of each customer/prospective customer .