Senior Analyst CR & Disclosure Officer
Burgan Bank
مجموع سنوات الخبرة :13 years, 6 أشهر
Responsibilities
• Analyze and evaluate customers’ records to select best way for collection.
• Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards
• Perform financial forecasting, reporting, and operational metrics tracking
• Proficient with Excel and familiar with data query/data management tools (Access, SQL, Business Objects)
• Formulate recommends and gains approval for action plans to maximize the recoveries.
• Increase productivity by developing automated reporting/forecasting tools
• Identifies pro-actively and reports any change in the position of account holder, in order for the bank to take the immediate necessary actions.
• Participated in the process of implementing approved restructures and action plans, advising any major updates/ changes to the approving body as appropriate.
• Maintain updated knowledge of rules, regulations and standard in the field and related matters of interest to the department.
• Stay updated with new regulations and make sure to update Policy and procedures of Kuwait and subsidiaries accordingly.
• Deal with Boursa & CMA portals and upload the concerned documents.
Responsibilities
• Support in Business budgeting, forecasting by working with operations through collection and analysis of financial data.
• Prepare annual instructions, proposals and engagement letters.
• Manage and monitor the outstanding invoices in coordination with auditors and service provider.
• Prepare, send and follow up with MOF for issue TCC, NOL and other official documents once requested by clients.
• Prepare a tracking process for the billing and collection in accordance with service timeline, and engagement letter.
• Ensure the existence of cooperation and friendship among team members even during tough times by arranging gathering events.
Achievements
• In coordination with finance, created a process to improve the invoicing process accuracy and to keep a track of all issued invoices
• Developed the visualization of the quarterly income variance analysis
Responsibilities
• Identify new market opportunities. Perform extensive market research.
• Evaluate market penetration. Develop groups and solicit customer feedback.
• Identify positive financial outcomes to increase profitability.
• Create databases and capture market data.
• Analyze competitors. Assess client's promotional needs.
• Create questionnaires and surveys.
• Generate reports that analyze competition and customers.
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Forecast and track marketing and sales trends, analyzing collected data.
• Measure the effectiveness of marketing, advertising, and communications programs and strategies.
Achievements
• Created a product of “Mini Workshop” which was very profitable, and attended by unprecedented number of trainees.
• Created social media accounts for the center for better communication with customers.
• Coordinating the work among marketing, Sales and call center.
• Trained Call Center and Sales team to improve their performance.
Responsibilities
• Organizing the office layout, operations, with full power and control to superintend and follow up on all departments.
• Flights & Hotels bookings, overseas and local business trips arrangements.
• Prepare expense sheet, capital expenditure, claims/loan applications and other employees' requests.
• Find effective solutions with all line manager and Corporate Client (including Banks, Commercial Organizations, and Customers…etc.)
• Ensure the admin support for all head of departments and finding the best link between admin departments and management.
• Follow up all registrations, renewals, insurance, cancellations, and claims.
• Review company's productivity and the sales commission to identify with the desired weekly targets.
• Assist calendar managing, e-mail checking, preparing meetings and business trips agenda, Official correspondence/letters, certificates, memorandum filling and phone answering.
ثانوية عامة الكويت مدرسة الجيل الجديد الشعبة علمي التقدير امتياز