Sales and Marketing Manager
GRAPHICS TECHNOLOGY COMPUTER MAINTENANCE Graphitech (ADIL BIN FARIS GROUP)
Total years of experience :27 years, 6 Months
.graphitech.ae)
UAE Apple Authorized Reseller
UAE Apple Authorized Service Provider
•Expertise in managing business operations with the focus on top-line & bottom-line performance and determining company’s mission & strategic direction as conveyed through policies & corporate objectives. Working closely with business partners and customers for all operations. Independently handling the Office & Showrooms. Responsible for Business Development and Marketing . Researching organizations to identify new leads . Observing competitors market trends . Maintaining fruitful relationships with existing clients.
•Managing operations, and providing support to stores to achieve targets on monthly, quarterly and annual basis. Assess the strengths and weaknesses of the sales team and manage the sales program accordingly. Designing promotions to enhance the sales through showroom.
•Meeting with Apple Service Team to continue the smooth operations of the Service Centre. Managing the Service Team to complete all Apple products repairs on time. Receiving the spare parts and distributing the technicians. Checking the status of each repair. Preparing the documents to send back the defective parts to Apple on time.
•Attending all Seminars & meeting related to Apple & Adobe Products.
.graphitech.ae)
•Graphitech - UAE Apple Authorized Reseller
•Graphitech - UAE Apple Authorized Service Provider
Taking care of the Office & Showroom.
•Getting items for showroom Locally as well as Outside.
•Handling Local Customers & Export Customers.
•Preparing Quotations for Mac & PC Products.
•Managing other staffs in the company.
•Independently handling Dealer and End user sales
Independently handling Dealer and End user sales as required & Quote Prices.
•Promoting WACOM Products in the Middle East Region
•Generating APPLE Products Sales in UAE Market.
•Providing customers all necessary information and guidance for upgrading the existing machines with the best available options.
Independently handling Dealer and End user sales as required & Quote Prices.
•Organize & Monitor the assembling of PC’s based on different
specifications.
•In depth knowledge of computer components in Dubai IT market.
•Providing customers all necessary information and guidance for upgrading the existing machines with the best available options.
•Configure & maintain the Network Systems.
•Report to General manager in order to keep the peripherals requirement and suggesting ways to improve Customers / Dealer sales.
•Providing after sales support to the users through telephonic conversation approximately 100 calls / day.
•Effectively handling user queries, problems & sorting them up to their satisfaction.
•Monitor the assembling done by Technicians in order to provide error free systems to the end users.
•Take care of the Video Conferencing & Internet configuration for the end user using ISDN and standard Modems.
To develop relationships with clients throughout UAE.
•Preparing detailed Proposals & Quotations.
•Provided technical support for the customers of the company.
•Supervised the projects undertaken by the company.
•Maintaining the Computer Network of clients.
•Provided consultancy services for the customers.
•Assembling customized configuration computers for customers as per their requirements.
•Provide support to marketing department to boost the sales of the products of the company by providing on-site demonstrations and training for the customers.
•Maintenance of Computer systems & Peripherals.
• Well versed with both IBM Compatible and Apple Macintosh computers & their networks.
• Administration of Computer networks of the Head Office.
• User Management of the Head Office Computer Network.
• Giving training to staffs in Windows-95, Word- 97, Power point, Excel, Lotus SmartSuite etc.
• Responsible for performance monitoring, routine systems operations, application maintenance by coordinating with the development staff/vendors.
• Evaluated the Hardware and Software requirements of the company and coordinated with the principal vendors for the implementation & maintenance of the same.
• Design of the layout of Electronic Systems for the Projects undertaken by the company.
• Preparation of Project schedules for the Project Engineers to be followed.
• Conducted presentation and Seminars for the customers to provide them more product information and to provide an understanding of the road map of the project implementation.
Responsible for performance monitoring, routine systems operations, application maintenance by coordinating with the development staff/vendors.
•Evaluated the Hardware and Software requirements of the company and coordinated with the principal vendors for the implementation & maintenance of the same.
•Design of the layout of Electronic Systems for the Projects undertaken by the company.
•Preparation of Project schedules for the Project Engineers to be followed.
•Conducted presentation and Seminars for the customers to provide them more product information and to provide an understanding of the road map of the project implementation.
courses: Microsoft Certified Professional •Apple Certified Desktop Technician •Apple Certified Service & Support Technician •Apple Sales Training Online ( Gold & Silver) & Apple Product Professional 2013. •Adobe Creative Cloud Reseller Certification.