منير الحجيج, Operational Risk ‎Executive ‎Manager

منير الحجيج

Operational Risk ‎Executive ‎Manager

مصرف الراجحي

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, business administration
الخبرات
22 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 8 أشهر

Operational Risk ‎Executive ‎Manager في مصرف الراجحي
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ يونيو 2020

*RCA: Root cause analysis, defining the operational loss by the bellow controls.
*Risk Control Self-Assessment
Plan, schedule, manage and perform risk and control assessments. Evaluate inherent and residual risks quantitatively and qualitatively. Aggregate and score assessments.

*Operational Loss Event Management
Capture, analyze, categorize, and remediate internal risk events and losses across multiple impacted organizations in compliance with industry regulations like Basel Accords.

*Risk Quantification and Analytics
Define multiple operational risk parameters and calculations rules. Enable advanced risk quantification, analytics and modelling. Quantify risks into monitory value.

Business Development Senior Manager ‎(Payments) في Al Rajhi Bank
  • المملكة العربية السعودية - الرياض
  • ديسمبر 2016 إلى يونيو 2020

Handling PoS - E-Commerce Department : I'm Handling All Business development upon PoS and E-Commerce like Sales - mada - SADAD - Merchant services - pricing - all Business related To PoS and E-Commerce

ATM Business Senior Manager في Al-Rajhi Bank
  • المملكة العربية السعودية - الرياض
  • فبراير 2014 إلى ديسمبر 2016

Managing one of the largest product “ITM and self-service kiosk” in the middle east, I worked on developing this projects till it’s standing to the production, I perform business studies (BRD) to the both projects and I involved financial and non-financial analysis, revenue projections, and sensibilities. Competitor review, market trends, best industry practices, regulations and customer feedback. I coordinated with Op Risk, IT, Compliance and Legal teams and the other departments whom concerned to deliver the products to be on service.
I designed and implemented dashboards and business administration modules to monitor (eBranch, ITM, self-service kiosk) availability and manage day-to-day operations involving application management, content management, and employees.

•ITM project
•self-serve kiosk
•eBranch
•made
•Worked to improve and develop bank’s ATM/ITM/self-service kiosk.
•Assisted in projects to develop solutions that meet business requirements
•Coordinated with other departments for projects and related issues
•Performed and coordinated UAT and post production support
•Studied and produced market research report on regular basis.
•Marketing e- products.

ATM Enhancement ‎Manager ‎ في Bank Al Bilad
  • المملكة العربية السعودية - الرياض
  • يناير 2011 إلى يناير 2014

Business Enhancement Assistant Manager

Managing “Multi-vendor” product, this project especially from NCR, and that software is to control the ATM's from difference vendors from one platform, also I managed to develop this project, beside the ATM support, monthly reports, and ATM monitoring.
•Defined the product strategy and road-map.
•Following up the Multi vendor's project.
•Upgrading new services for the ATM's
•Following up with ATM's vendors.
•Performed the roll of a project manager to upgrade and enhance the services
•ATM monitoring.
•UAT testing.

Site Selection Senior Officer
Bank Al Bilad - ATM Business Department

•Defined ATM expansion plan.
•Sites selection.
•Negotiations.
•Case studies.
•Following up to obtain (SAMA approvals, municipality permits).

Relationship manager في ABANA Enterprises Group Co.
  • المملكة العربية السعودية - الرياض
  • نوفمبر 2010 إلى ديسمبر 2011

•Monitoring the banks sales, service standards and improve the standards by
•Frequently communicating with the Banks management and who is concerned.
•Achieve banks sales targets.
•Provide information about ABANA retail products, quality service to our customers (Including prospective customers) and sell the complete range of retail products to the customers.
•Customers. Ensure adherence to Banks policies, ethics and code of conduct.
•Identify the needs of customers/prospects through customer behavior.
•Capitalize on cross sell opportunities with new promotions.

Property Manager في Tas'Helat Marketing Co. Fuel Stations Chain
  • المملكة العربية السعودية - الرياض
  • نوفمبر 2010 إلى فبراير 2011

•Scheduling property maintenance
•Analyzing market conditions
•Managing building maintenance projects
•Compiling data for financial reports
•Evaluating performance of employees
•Negotiating real estate sales contracts
•Resolving customer and public complaints
•Maintaining records, reports and files
•Ensuring rental properties are occupied
•Collection

Assistant Product Manager - RDC "Remote Delivery Channels" e-Business Dep, ATM business support في البنك السعودي الهولندي
  • المملكة العربية السعودية - الرياض
  • أبريل 2001 إلى أبريل 2010

RDC - e-Business
Assistant Product Manager (ATM business support and new installation).

Managing “B24” core banking system, and that software is to controlled the ATMs from difference vendors from one platform, also I managed to developing this project, beside the ATM support, monthly reports, and ATM monitoring.
•Defined ATM expansion plan.
•Sites selection.
•Negotiations.
•Case studies.
•Following up to obtain (SAMA approvals, municipality permits).
•Following up with premises department and the contractors for ATMs installation matters.
•Worked to improve and develop bank’s ATM services
•Following up with ATMs vendors.
•ATM monitoring.

RDC - EOU
Assistant Product Manager

•ATM monitoring / opining maintenance logs
•POS monitoring / opining maintenance logs.
•Monitoring SPAN, VISA links.
•Lock/unlock/resets customers' user name and passwords for the internet banking.
•Following up to obtain (SAMA approvals, municipality permits).
•Customer service through internet banking (chatting with customer)
•Solving customers complains

RDC - PBS
Customer support and marketing (Team leader).
•Respond all incoming customers' calls.
•Answering customers' inquiries.
•Answering customers questions regarding bank's products.
•Log track and ensure resolving of customer’s problem
•Perform tele-marketing and Tele-sales, Bank products.

الخلفية التعليمية

بكالوريوس, business administration
  • في Atlantic International University
  • مايو 2005
دبلوم, COMPUTER SINCE
  • في Riyadh Academic for Computer science
  • ديسمبر 2000

Specialties & Skills

Feasibility Studies
Commercial Contracting
E services
Financial Services
Business Architecture
Business analysis
Perfect public relation performance
Project management
E-Commerce

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Money Landry (تدريب)
معهد التدريب:
مركز التدريب في البنك السعودي الهولندي
تاريخ الدورة:
January 2009
PMP (تدريب)
معهد التدريب:
مؤسسة النقد
تاريخ الدورة:
January 2010