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MONEM EMAD, IT Help Desk

MONEM EMAD

IT Help Desk·Technological Military college

Egypt

Bachelor's degree, علوم الحاسب

Work experience

Total years of experience: 1 years, 8 months

IT Help Desk

December 2024 - Present

Technological Military college

Cairo, Egypt

December 2024 - Present

• Managed and maintained a Windows Server environment, including Active Directory, DNS, and DHCP.
• Implemented and managed Group Policy Objects (GPOs) to secure user access and permissions.
• Installed, configured, and maintained operating systems, drivers, and software across multiple devices.
• Provided technical support and remote assistance using AnyDesk and RustDesk.
• Troubleshot and resolved network, hardware, and printer issues efficiently.
• Assisted in monitoring and maintaining the data center and internal domains to ensure stable operations
for staff and student networks.
Company industry:
IT Services

Receptionist

October 2025 - May 2026

JEWEN Hotel

Sharm el Sheikh, Egypt

October 2025 - May 2026

• Welcomed hotel guests upon arrival and efficiently handled check-in and check-out procedures with a
professional and friendly demeanor.
• Managed incoming phone calls, addressed guest inquiries, and responded promptly to email
correspondence.
• Accurately registered and updated guest profiles, bookings, and reservation data on the hotels computer
system.
• Coordinated directly with the Housekeeping and Maintenance departments to fulfill guest requests and
resolve issues immediately.
Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

مدخل بيانات

December 2024 - March 2026

Technological military college

Cairo, Egypt

December 2024 - March 2026

أخصائي إدخال بيانات دقيق ومنظم، أمتلك خبرة عملية في الدعم الإداري وإدارة البيانات داخل الكلية التكنولوجية . لدي مهارات قوية في استخدام Microsoft Excel لإدارة سجلات حضور الموظفين والإجازات ، مع القدرة على تطبيق المعادلات لتحسين الدقة والكفاءة. كما أمتلك خبرة في إعداد وتنسيق المستندات الرسمية باستخدام Microsoft Word، وإنشاء عروض تقديمية احترافية باستخدام PowerPoint للمؤتمرات والاجتماعات. لدي معرفة باستخدام تطبيقات Google Workspace مثل Docs وSheets وDrive، بالإضافة إلى معرفة أساسية بأنظمة CRM لتنظيم وإدارة البيانات بشكل احترافي. أتميز بالدقة العالية والانتباه للتفاصيل، مع القدرة على إدارة ومعالجة كميات كبيرة من البيانات بكفاءة والعمل تحت ضغط
Company industry:
Higher Education
Job role:
Administration

Administrative Assistant & Secretary

October 2024 - October 2025

—Technological Military College

Cairo, Egypt

October 2024 - October 2025

• Prepared, formatted, and accurately drafted official letters, reports, and administrative documents for various
departments.
• Managed and updated daily data and attendance records using Microsoft Excel.
• Electronically organized and archived administrative files and records to ensure easy retrieval while maintaining
strict data confidentiality.
• Designed and prepared professional presentations for official meetings, conferences, and events.
Company industry:
IT Services
Job role:
Administration

Education

جامعة المنيا

July 2024

July 2024

Bachelor's degree, علوم الحاسب

Egypt

View attachment

Mina University

July 2024

July 2024

Bachelor's degree, (Computer Science

Egypt

جامعة المنيا

April 2002

April 2002

Bachelor's degree, Computer Science

Egypt

Skills

ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
IP ADDRESSING
Intermediate
IP ADDRESSING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE
Intermediate
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
Microsoft Word
Expert
Microsoft Word
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Google Docs
Intermediate
Google Docs
Intermediate
Microsoft CRM
Intermediate
Microsoft CRM
Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Advanced Data Management and Reporting
CCTV Surveillance Systems Operation & Management Certificate.
IT Support Fundamentals & Office Networking Course.
CCTV
CompTIA A+
CCNA
MCSA

Hobbies and interests

كرة القدم