Receptionist
Diva Modelling and Events
Total des années d'expérience :3 years, 6 Mois
I was involved in the following:
•Set and achieve personal sales goals while supporting the goals of the team.
•Greet customers in a timely, professional and engaging manner.
•Provide honest and confident feedback to customers regarding merchandise style and fit.
•Build lasting relationships with the customers by contacting them to follow up on purchases, suggest purchases options and invite them to upcoming events.
•Consistently seek new product knowledge to act as an expert for the customer.
•Work as a team player to ensure each customer receives the best services possible.
•Perform daily department sales position maintenance tasks including making outbound phones calls, sending / answering customer emails, participate in daily meetings and training, research available inventory and other duties as assigned
I was involved in the following:
•Deliver excellent customer service, at all times.
•Handling all the calls and assigning to the appropriate Department.
•Scheduling the visits and same was intimated within the company.
•Maintain personal knowledge by completing in-house training and workbooks.
•Maintain All incoming and outgoing call records in excel report.
•Follow up done on regular basis.
•Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
•Administer all reservations, cancellations and no-shows, in line with company policy.
•Report any maintenance issues immediately to line manager, including all office equipment.
•Be involved and contribute at team meetings.
•Carry out instructions given by the management team and head office
•Vendor Managements.
Dealing with enquiries in person and by phone.
•Maintaining the reception area.
•Greeting visitors.
•Scheduling appointments.
•Taking messages for people.
•Monitor the visitor assets as security awareness.
•Send and receive messages through all communication devices including fax machine and telephone system.
•Makes quick responds to the phone calls or received emails.
•Maintain general file system, sort and record mails properly.
Creating Quotations and Invoices.
•Maintaining Enquiry sheets.
•Deliver excellent customer service, at all times.
•Handling all the calls and assigning to the appropriate Department.
•Scheduling the visits and same was intimated within the company.
•Maintain personal knowledge by completing in-house training and workbooks.
•Maintain all incoming and outgoing call records in excel report.
•Follow up done on regular basis.
•Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
•Administer all reservations, cancellations and no-shows, in line with company policy.
•Report any maintenance issues immediately to line manager, including all office equipment.
•Be involved and contribute at team meetings.
•Carry out instructions given by the management team and head office
•Vendor Managements.
Deliver excellent customer service, at all times.
•Handling all the calls and assigning to the appropriate Department.
•Scheduling the visits and it was intimated within the company.
•Maintain personal knowledge by completing in-house training and workbooks.
•Maintain All incoming and outgoing call records in excel report.
•Follow up done on regular basis.
•Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
•Administer all reservations, cancellations and no-shows, in line with company policy.
•Report any maintenance issues immediately to line manager, including all office equipment.
•Be involved and contribute at team meetings.
•Carry out instructions given by the management team and head office
•Vendor Managements.
courses: ACIT Computer Academy Certified