Monica Ngigi

• Assisted with recruitment process by postingjob ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Conducted new employee onboarding and provided ongoing orientation training.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Distributed employee engagement surveys to identify areas of improvement.
• Coordinated technical training and personal development classes forstaff members.

( 1 year gap 2015 to 2016 )
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Investigated guest challenges and sources ofdissatisfaction to offertimely resolution.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Resolved sources ofdissatisfaction and implemented processes to prohibit future service obstacles.
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
• Took reservations over phone and through email, recording guest information in computersystem and verifying details.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked identification for minimum age forsale ofalcoholic beverages.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Remained calm and poised when dealing with difficult customers or during busy shifts.