Monica Rose Geronimo

Hiring and onboarding staff, including baristas, bakers, kitchen staff, and
drivers.
Conducting interviews, background checks, and issuing employment
contracts.
Managing staff movement and allocation across all business locations.
Processing payroll while ensuring WPS (Wage Protection System)
compliance.
Tracking attendance, overtime, and deductions accurately.
Handling grievances, disciplinary actions, and terminations following UAE
labor laws.
Ensuring workplace ethics, anti-harassment policies, and a positive work
culture.
Conducting exit interviews and processing end-of-service benefits (gratuity
calculations).
Organizing staff training on customer service, hygiene, and operational
procedures.
Ensuring compliance with Dubai/Abu Dhabi Municipality food safety
regulations.
Preparing and publishing employee schedules, coordinating shift changes,
and ensuring proper staffing.
Approving leave requests and managing sick leave, emergency leave, and
annual vacations.
Handling employee visa processing, renewals, cancellations, and labor card
issuance.
Ensuring compliance with UAE labor laws, MOHRE, and DED/DMCC
regulations.
Overseeing medical insurance enrollment and other employee benefits.
Conducting risk assessments, fire safety drills, and hygiene inspections.
Implementing occupational health policies and ensuring staff well-being.
Overseeing staff uniforms, ID cards, and work-related tools.
Managing office supplies, HR records, and administrative documentation.
Supporting daily operations by ensuring policies and procedures are
followed.
Enforcing company policies related to HR, discipline, and workplace conduct.
Preparing reports on employee performance, turnover, and operational
challenges.
Providing recommendations for improving HR and administrative processes.

Oversee and implement daily transportation operations to
ensu re smooth and efficient delivery of goods.
Su pervise workloads, schedu les, tasks, and other transportation
related fu nctions.
Maintain and manage databases related to fleet operations,
vehicle maintenance, and route planning.
Monitor and coordinate vehicle maintenance to keep the fleet in
optimal ru nning condition.

Took inbound calls for providing service and product
information.
Maintained call logs.
Determine and support the implementation of a business policy,
generally by providing the process contexts in which the rules
are applied.
Review the results of testing and simulation.
Provides the knowledge and expertise in a specific subject for a
project. I ensures that the content is accurate.
Defines how tasks are to be performed.
Correctly determines what levels of performance are acceptable
and can identify and clearly describe performance objectives.
Knows the order in which successful performance steps are to be
performed, and may have made recommendations for
improvement that have been adopted.