Sr. Executive (Customer Centricity)
Godrej Properties Ltd. (Godrej Anandam Project)
Total years of experience :8 years, 5 Months
• Handling fresh walk-in, explaining entire project with BSPs & site visit whilst maintaining standard process flow with customers from welcome to exit to provide Best in Class experience.
• Execution of Channel Partner Impalement programme and responsible to conduct Channel Partner & Customer meetings for business expansion through references.
• Effective participation in Property Expos & organise Customer referral schemes to ensure customer engagement and business growth.
• Entering new booking in SAP system through SFDC, raise demands timely through SAP, playing key role in achieving Collection targets and giving Cash Inflow projection for AOP & LRP as a part of strategic planning.
• Providing CBE (Current Best Estimate) for collection/cash inflow in order to help accounts for calculating net cash flow.
• Preparing reports like Area sold, B.V, Collection, and Cancellation, Outstanding etc. to H.O.
• Maintaining Bi-Bo reports through MIS, SAP & manual records.
• Responsible for bank tie ups & project’s master file approval, liaising for timely disbursement from banks.
• Handling CRC (Customer Recourse Centre) and training members.
• Handling Customer grievances & communicating latest construction update information to customers.
• Preparing Agreement for sale draft and liaising with Sub Registrar Office whilst maintaining all bank related documents, Mortgage papers, bank demand letters, Bank NOCs etc.
• Handling customer queries and mail replies within 24 hours.
• Handling Audit related compliances and prepare compliance reports quarterly.
• Outbound calling to facilitate customer referral on SFDC and update & resolve each complaint status regularly in specified TAT.
• Responsible for documentation viz booking through C.P/Direct, Channel partner booking in SAP & drafting letters.
• Responsible for customer delight & facilitate customer visits to the site, & actively driving Fit out Possession Activity and proper execution of customization and modification requests of customers.
• Snagging and de-snagging of the flats & Possession scheduling and handover of the apartment to customer as well.
• Handling customer grievances at its best.
• Responsible for FM, successful handover of apartments to customers.
• Responsible for basic Facilities even after apartment handovers.
• Responsible for smooth journey of customers from booking till Possession/ Handover
1. Responsible for creation of potential clients list daily for enhancing branch’s business.
2. Responsible for generating business from walk in customers at the bank.
3. Responsible for customer interaction at the counter and extract business from Wealth, HNI’s segment.
4. Responsible for selling Insurance and other other banking products to new as well as existing clients.
5. Customer engagement programs to facilitate business growth.
6. Counsel potential clients & give detailed information about the features & advantages of the policies offered.
7. Majorly responsible to expand business from walk in, existing customer base and customer referrals as well.
8. Suggest the amount and type of coverage according to the analysis of client’s situation & utilized influential sales techniques.
9. Responsible for collecting premiums from policy holders and kept records of payments.
10. Excelled within service-oriented industry. Cultivated positive relationships with customers and expanded business through word-of-mouth referrals
1. Creating List of potential clients by meeting different people, prospective clients and giving presentations at corporate offices, schools, institutes etc.
2. Responsible for choosing target audience, counsel them, give detailed information about the features & advantages of the policies offered and sell Insurance to new clients.
3. Suggest the best possible solution post analyzing client’s situation & requirement.
4. Extracted business from customer referrals by utilizing influential sales and expertize customer engagement techniques.
5. Responsible for collecting premiums from policy holders and kept records of payments.
6. Responsible for team building and growth of the team by hiring different people under and train them to build a strong chain.
7. Excelled within service-oriented industry. Cultivated positive relationships with customers and expanded business through word-of-mouth referrals.
1. Innovating ideas in latest website designing, search engine optimization, Corporate web designing practices and provide a variety of best services including basic website designing, e-commerce solution, web services, web portal, website hosting, domain name registration, web marketing, logo design Bulk SMS, E-mail marketing
2. Generating Leads, prepare database to approach target clients and bringing out innovative ideas and cutting edge knowledge for our clients.
3. Playing a key role as a in generating global platform in online trading & generating opportunities across four practice verticals- currency, commodities, shares & Indices.
4. Responsible for acquiring new clients for the company and collaborating with clients on the provision of consulting and training services according to their needs and queries.
5. Responsible for looking after the trades positions of the few HNI segments clients and actively involved in outbound calling to facilitate the identification and qualification of sales leads across all practices.
6. Executing innovative campaigns, including direct mail, webcasts, e-catalogue distribution and online training, to generate new sales leads.
7. Developing positive relationships with potential clients, establishing their business needs and developing solutions.
