Monika Singh

• Engage with new clients at each clients location to provide clarification and detailed explanations of
software features
• Assist in development and product verification by confirming and diagnosing escalated issues
• Work with teams across different functions to identify and execute process enhancements, leading to a
30% boost in team efficiency
• Develop and maintain documentation outlining application configurations and processes
Created and assigned JIRA tickets for integration and Mule command issues, passing acknowledged errors
•
to the development team
• Implemented a thorough disaster recovery plan to minimize downtime and prevent data loss
• Software Development Company specializing in technical support

• Meet new clients to clarify and explain software features
• Created and assigned JIRA tickets for integration and issues after thorough investigation
• Performed troubleshooting across various operating systems including Windows, Mac, and Linux
• Created tenant software execution code using XML, Java, SQL queries
• Generated reports and logs from server using tools like Rundeck, Optimus & Splunk
• Onboarded and trained incoming junior tech support specialists
• Leading company in multimedia and creativity software

• Troubleshoot online banking issues for users
• Investigated account charges and fraud cases reported by users
• Performed Surveillance, KPI Monitoring, Incident Management and Change Management
• Escalated support desk tickets to Level 3 during critical circumstances
• Banking and financial services company

• Performed troubleshooting on different operating systems including Windows, Mac, and Linux
• Generated tickets to the sales team for user software purchases
• Escalated support desk tickets to Level 3 during critical circumstances
• Company providing technical support services

• Worked on an advanced Java and .Net project for Attendance Management System
• Multinational IT services and consulting company