Moonzer AlBitar

In addition to my current previous role in IT and below-mentioned duties, we started to build an assets management system using Salesforce platform. Also involved in coordination in planning and projects implementation.

And with my instinctual desire to learn more and evolve, I got certified in April 2023 as a Salesforce administrator.

1-Providing End user support in software and hardware on premises for Saudi Arabia and remotely for Bahrain, Qatar, Oman, and Kuwait offices.
2-Maintaining Riyadh Server, Firewall, and IT equipment in Saudi Arabia.
3-Managing it equipment purchasing and recording4-Monthly IT reports

1-Following up on customers’ outstanding debts and ensuring meeting collections target based on due dates.
2-Leading the on field authorized collection staff activities between collecting payments and delivery any required financial documents to customers.
3-For decision making purposes, I provide the management with customer’s historical feedback when new deals about to be closed won.
4-Constantly review the A/R trial balance, ensure all due amounts are properly followed up, and no discrepancies while collecting payments in collaboration with the finance team and any other involved teams.
5-Periodically review the work process with any updated instructions and notes and implement the required steps to speed up the collection outcome.
6-Monthly, review Customers A/R statements, Send the statement to our customers to keep them informed with their financial status.
7-Identify slow-moving accounts and notify the management.
8-Maintain administrative communication and exchange information with customers in calls and letters.
9-Commitment to automate, integrate and standardize the source of information in the ERP system, for example, update contact information in the ERP system.

CSD :

1-Collecting and updating customers’ information database.
2-Monitoring new deals progress, sales order, and biomedical maintenance service call process.
3-Receiving and resolving customer inquiries and requirements.
4-Customers feedback with outstanding orders status and updates.
5-Following up overdue and pending payments and clearing customer's ARstatement discrepancies.
6-Prepare weekly and monthly reports for collection progress and results.
7-with my IT experience privilege, maintaining office network and providing end user support.
8-Coordinating arrangements of demo sessions and meetings.