Moosa Al Herz

Results-oriented Mechanical Engineer with 19 years of extensive experience in after-sales and customer service within the automotive Industry. I excel in enhancing customer satisfaction and optimizing repair processes while leading high-performing technical teams. Currently managing vehicle repair and maintenance operations, I utilize my comprehensive product knowledge to enhance service delivery and identify upselling opportunities. In my current role as Service Center Manager at Bakhashab Transport and Trading Co, I successfully coordinated team activities, provide proper training to improve more my technicians, established performance benchmarks, and effectively resolved customer complaints, providing full customer satisfaction, all while upholding the company’s standards of reliability and excellence. My track record of consistently achieving service targets reflects my goal-oriented approach. I am eager to leverage my expertise in customer engagement and process improvement to contribute to a forward-thinking organization committed to innovation and quality.

Greeting customers, consulting with mechanics regarding
necessary repairs and possible alternatives to expensive
repairs, using my knowledge of our products and services
to sell

Receiving accident vehicles from customer, review needed
papers including insurance estimate request, submit to
estimator to send quotation, negotiate with insurance for
approval to order needed parts, agree with customer on
delivery date to start job, following up until job is done

As a Mechanical Technician at a busy service center, I was responsible for diagnosing, repairing, and maintaining.