Administration Coordinator
Alpha Flight Services
Total years of experience :5 years, 6 Months
• Responsible of In flight Retail products and services including delectable meals and snacks as well as boutique and branded products.
• Forecasting the sale of in-flight retail products in order to maintain the stock efficiency on board and to control wastage and to minimize customer complaints.
• Provide daily sales & passenger analysis by region, route, City, Flight, Product Category, Subcategory and Product etc.
• Analyze daily flights data and coordinate with Airlines to understand Passenger data segmentation.
• Provide weekly analysis and reporting of sales, revenue, wastage, and profitability to senior management.
• Monitoring daily revenue of each flight/ passenger statistics & meal bookings.
• Respond to customer enquiries regarding orders, flight cancellations, delivery dates, quotation and pricing.
• Action and respond to crew and customer enquiries in a timely and accurate manner.
• Reconciling and verifying the invoices to support finance department.
• Daily review of cabin crew reports, to investigate and analyze the root cause in order to take corrective action & to implement improvement on the process as required.
• Supervise the Admin teams and handle general tasks such as duty roster and work allocation.
• In-charge of all operations emails telephone calls in a polite and friendly manner.
• To communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
Arranged appointments with doctors, pharmacists and medical teams to make them
aware about the latest medicine launched.
* Maintained good relationships with medical and supporting administration staff.
* Prepared sale report and submitted to the Regional sales manager.
* Promoted and presented company’s pharmaceutical/medical-device products to
hospitals, clinics and pharmacies.
* To deliver product pamphlets, promotional information and samples.
the medicinal drugs that the firm is offering to the doctors
* Maintained accurate records of the doctors to be met that can be useful in the future
* Researched the market regularly to cope up with the competitors and their products
* Prepared strategy by keeping in mind about the state health policies and schemes
* Worked in coordination with the departmental managers in preparing strategies to
promote firm’s product in the market
* Estimated the possible budget required to fulfil the promotional requirements.