Acting engineer
Mobiletouch Austria GMBH
Total years of experience :7 years, 4 Months
(Samsung / Xiaomi ) Warranty Service and repairs
City: Vienna
Country: Austria
● Preparation and entry of guarantee and goodwill contracts in the required systems.
● Processing of the bills taking into account the warranty guidelines and compliance with them.
● Labeling of the guarantee parts according to the manufacturer's specifications, storage and, if necessary,
shipping of the parts on request.
● Checking the warranty orders and warranty statements for completeness.
● Processing of correspondence with the automobile manufacturer.
● Contacts for employees and manufacturers.
Field of activity or industry: Audi, VW, Skoda, Siat
City: Jeddah
Country: Saudi Arabia
• Pre & After Sales Technical Support for Clients & Products.
• Responsible for the technical investigation of customer claims, by inspecting the technical problems on site
when necessary.
• Performing root cause analysis.
• Supporting in technical statements and communications to customers; interact with the different key actors to
develop these statements.
• Provide on-site customer service support.
• Provide technical solutions in non-standard claims.
• Support the sales team in technical enquiries regarding products, and preparation of new technical
documentation in coordination with Headquarters.
• Follow up as necessary to ensure customer satisfaction.
• Preparing technical reports for head office.
• Travelling availability: On-site technical visits, attending fairs, congresses, exhibitions, etc.
• Maximize Parts/Service Sales through field contact with the customers, thereby increasing market share for the
company.
Field of activity or industry: Volvo truck, Renault truck, Daewoo bus, Schwing Stetter concrete mixing plants
and truck mixer.
City: Jeddah
Country: Saudi Arabia
• searching for new clients who might benefit from company products or services and maximising client potential
in designated regions;
• developing long-term relationships with clients through managing and interpreting their requirements;
• persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;
• negotiating tender and contract terms and conditions to meet both client and company needs;
• calculating client quotations and administering client accounts;
• providing pre-sales technical assistance and product education, and after-sales support services;
• analysing costs and sales;
• preparing reports for head office;
• meeting regular sales targets and coordinating sales projects;
• supporting marketing activities by attending trade shows, conferences and other marketing events;
• making technical presentations and demonstrating how a product meets client needs;
• liaising with other members of the sales team and other technical experts;
• helping in the design of custom-made products;
• providing training and producing support material for other members of the sales team.
Field of activity or industry: Volvo Trucks
Internship in the fields (production/quality control/quality assurance)
NAI National Automobile Industry/ Mercedes Benz Trucks Industry
Address: Bratislava (Slovakia) Electrical engineering University of Applied Sciences - HTL-BULME [
One year study without graduation