Mahmoud Morsy

Senior Digital Copywriter à Mortimer Harvey

• Egypte - Le Caire
• février 2018 à octobre 2018

Senior Creative Copywriter à Raad Afyouni

• Koweït - Al Koweït
• mars 2013 à septembre 2016

Roles and Experience:

- Reviewing clients# creative briefs.
- Brainstorming, either solely or with team members, for creative ideas and concepts.
- Market Research & Analysis
- Advertising Concept & Copy generation/development, whether for TV, Radio, Print or Digital channels.
- Website Copy & Content development
- Crafting Arabic/English Press Releases.
- Themes and concepts for events and activations.
- Agency Internal Organization & Analysis.

Accounts/clients/brands handled:

- Banking: KFH - AUB - Boubyan - Warba - Burgan
- Auto-motives: MG - BMW - Nissan - Infiniti - Renault
- Retail: Exide Batteries - Liqui Mollie - Goodnight - CROCS - Ali Abdulwahab Frnitures - ABC - Dunlop & Maxis - Sultan Center - Harry Winston - Chopard
- Dining: Fat Burger - Katsuya - MR. Greek - Life With Cacao
- Real Estate & Constructions: Symphony Mall - Jenan Amman - ALECO - El Mundo - The Promenade Mall
- NGO’s : KFAS - NTEC
- Governmental: Water & Electricity Ministry- Ministry of Health - Al-Awqaf Ministry - Capital Market Authority
- Digital Applications: Albumi - Wasalny
- Mobile Operators: Zain - VIVA

Travel Helpdesk Coordinator à Ericsson Egypt Limited

• Egypte - Le Caire
• novembre 2008 à mai 2012

 Hotel deals and contracts negotiations.
 Hotel reservations and Transportation requests
 Events full organization (Mostly for corporate events) :
 Site surveying and choice
 Budget drafting and prices negotiations
 Scheduling
 Site design
 Airlines reservations with the authorized Travel Agency and monitoring the travels for cost purposes.
 Summarizing the department’s figures and analysis into presentations and reports.
 Issuing Visa requests to foreign embassies for traveling employees.
 Aligning with different departments and managers for their travel needs. Planning and executing the general travel policy.
 Preparing internal communications with updated travel announcements, policies and restrictions.

Internal Supporter à TE DATA

• Egypte - Le Caire
• décembre 2007 à novembre 2008

 Providing support for call center agents and answering their inquiries.
 Handling hard calls from angry customers, receiving their complaints and working on solving them
 Reading and responding to all the call center’s agents emails.

Sales and customer service Call center agent à TE Data

• Egypte - Le Caire
• novembre 2006 à décembre 2007

 Recruiting new accounts.
 Handling existing customers financial and some technical complaints.
 Answering caller’s general inquiries
 Cooperating and following up with various departments to solve customer problems

Public Relations Junior Account Executive à Eclipse Communications Agency

• Egypte - Le Caire
• juin 2006 à octobre 2006

• Acted as a link between Agency and client.
• Familiarized with clients major products and services.
• Proposed a hand full of event suggestions from A-Z to various clients and projects.
• Researching, writing and distributing press releases to targeted media.
• Collating, analyzing and evaluating media coverage.
• Event management, including press conferences and promotional events.
• Working as part of an account team to develop client proposals and implement the PR activity.

Senior Group Coordinator à LE MERIDIEN PYRAMIDS

• Egypte - Le Caire
• mars 2005 à mai 2006

 Receiving, revising and entering the group’s reservations.
 The reservation’s confirmation and follow ups.
 Preparation for group’s accommodation & meal plan.
 Performing the group’s check in and revising their financial balances.

F.O Cashier and receptionist à LE MERIDIEN PYRAMIDS

• Egypte - Le Caire
• juin 2004 à mars 2005

 Entering and revising individual reservations.
 Allocating the guest’s rooms prior to arrival.
 Performing check ins and check outs.
 Responding to and answering the guests complaints and inquiries