مروان mubark, TECHNICAL SUPPORT, JUNIOR SYSTEM ADMINISTRATOR/

مروان mubark

TECHNICAL SUPPORT, JUNIOR SYSTEM ADMINISTRATOR/

Saudi Sudanese bank

البلد
قطر - الدوحة
التعليم
بكالوريوس, هندسه
الخبرات
1 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 1 أشهر

TECHNICAL SUPPORT, JUNIOR SYSTEM ADMINISTRATOR/ في Saudi Sudanese bank
  • السودان
  • نوفمبر 2022 إلى نوفمبر 2023

Acting as the first point of contact for users seeking technical assistance: Responding to support requests, diagnosing and resolving technical issues via phone, email, or in person. Assisting users with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications: Troubleshooting and resolving hardware and software problems, coordinating repairs or replacements when necessary. Assisting in the administration and maintenance of servers, operating systems, and network infrastructure: Managing user accounts, access rights, conducting routine system monitoring, backup, and recovery tasks. Identifying and resolving technical problems promptly and efficiently: Utilizing diagnostic tools and methodologies to determine the root cause of issues and documenting troubleshooting steps, solutions, and best practices. Assisting in the implementation and enforcement of ICT security policies and procedures: Monitoring systems for security threats, educating users on cybersecurity awareness, and promoting compliance with data protection regulations. Conducting training sessions and workshops to enhance users' knowledge and proficiency with ICT systems and tools: Providing user guidance and documentation to improve self-help capabilities. Collaborating with vendors and suppliers for repairs, warranty claims, equipment replacements, and negotiating service contracts to ensure timely and effective support.

الخلفية التعليمية

بكالوريوس, هندسه
  • في جامعه المستقبل
  • يناير 2011

Specialties & Skills

OPERATIONS
COORDINATING
DIAGNOSTIC TOOLS
ENFORCEMENT
INFRASTRUCTURE
INSTALLATION
INTERNAL CONTROLS
INVESTIGATION
SYSTEM MONITORING

التدريب و الشهادات

Maintains store staff by recruiting selecting orienting and training (الشهادة)