customer experience excellence director
وزارة الموارد البشرية والتنمية الاجتماعية
Total des années d'expérience :14 years, 6 Mois
Include making sure that local, national, and worldwide CX standards are
followed, as well as enhancing customer happiness and digital maturity.
Directing a group of experts in the identification, definition, analysis, and
resolution of issues that impact CX Excellence across all HRSD services
and products.
Representing 6 Portfolios related to his excellency the minister in the Performance Center and the Benefits Realization Center.
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Aligning the selection of programs, projects and opportunities with the corporate strategic objectives.
Setting up the right expectations within the internal and external stakeholders.
Assessing Customers with their complaints and channel the Tickets to the right department.
Liaise the customer engagements with the company's resources.
Maintain a database of the clients registered issues and complaints and the contact information of each customer
Master of science in the computer science (Information systems) with consentration of project management.
5 years extensive studies of the literature and its relation to the development of people, communities and countries.