Moses Narmug

• Providing a consistently excellent customer service experience by maintaining the highest degree of
courtesy, confidentiality and professionalism.
• Assisting sales team when needed from helping with closing sales to creating estimates and meeting
monthly quota, while handling cash payments wire transfers and some bookkeeping. Overseeing all
employees while motivating sales personal.
• Great knowledge and understanding of terminology of the automobile business and the ability to
keep abreast of technological changes in the product.
• Monitor customers likes and dislikes, lost sales, and dealership sales history and conduct local
market analyses to determine which vehicles to stock.
• Providing a consistently excellent customer service experience by maintaining the highest degree of
courtesy, confidentiality and professionalism.
• Coordinated and implemented the best practices to ensure effective sales approach and assisted the
sales team personnel in closing sales whenever needed.
• Built a passionate, motivated, talented sales and marketing team.
• Guided, instructed and gave directions to all the sales team personnel and assisted in organizing all
the sales activities, executed the site content that includes all the feature products, advertising,
promotions, information, email responses, managed the advertising campaigns of the internet sales
department.
• Making sure all new inventory is properly listed on the website correctly from pricing to the best
photos, with correct options and pointing out all the upgrades inside and out including warranties
and history for each vehicle.

• Opening and closing the store in a timely manner
• Assisting customers with sales, product information brochures, creating estimates, while
overseeing all sales reps in the show room and monitor employees in fabrication shop to make sure
we meet certain deadlines, installers over all performance to keep a good relation with customers
• Hire, motivate, counsel, and monitor the performance of all employees.
• Going to customers job-site to ensure a great service by over looking the installation answering all
questions and concerns, providing samples and giving design ideas.

• Ensured that the customer understood the vehicles operating features, warranty and paperwork,
which lays the foundation for customer loyalty.
• Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers.
• Great knowledge and understanding of terminology of the automobile business and the ability to
keep abreast of technological changes in the product.
• Monitor customers likes and dislikes, lost sales, and dealership sales history and conduct local
market analyses to determine which vehicles to stock.
• Plan and control the display of used vehicles while ensuring that cosmetic and mechanical
reconditioning are performed within the dealerships cost and time limitations.
• Created and managed a new website that pushed all of the inventory to the 5 largest used car sites
online that resulted in doubling sales.

• Providing a consistently excellent customer service experience by maintaining the highest degree of
courtesy, confidentiality and professionalism.
• Very effective and strong convincing approach with good communication and interpersonal skills.
• Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers.
• Handled some warehouse duties like bookkeeping and inventory tracking to the other 3 locations.
• Take measures to prevent the goods from lose or breakage.
• Presented the idea of having our own fleet of furniture delivery trucks instead of paying for it and
resulted in having our own delivery service.
• Was recognized by Sertta mattress as one of their elite sales team for the Chicago region.