Mostafa Abd-ElRheem, Complaint executive

Mostafa Abd-ElRheem

Complaint executive

Ghabbour Auto

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Accounting
الخبرات
7 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 3 أشهر

Complaint executive في Ghabbour Auto
  • مصر - القاهرة
  • سبتمبر 2016 إلى نوفمبر 2017

- Handle customer inquiries completely and accurately.
- Resolve customer complaints and problems to the satisfaction of the customer.

Customer service sales representative (Retail Rep.) في Vodafone Egypt
  • مصر - القاهرة
  • أغسطس 2014 إلى أغسطس 2016

- Handle customer inquiries completely and accurately.
- Resolve customer complaints and problems to the satisfaction of the customer.
- Sell specific products and services to consumers.
- Demonstrate products and show consumers how to maximize their features.
- Explain different customizable features.
- Operate cash registers.
- Count the day's money transactions at the end of the day.

Complaint Executive في Mahgoub
  • مصر - القاهرة
  • يناير 2012 إلى يوليو 2014

- Handle customer inquiries completely and accurately.
- Resolve customer complaints and problems to the satisfaction of the customer.

Customer Service Executive في Teleperformance
  • مصر - القاهرة
  • يونيو 2010 إلى سبتمبر 2011

- Handle customer inquiries completely and accurately.
- Resolve customer complaints and problems to the satisfaction of the customer.
- Use customer service skills to optimize the opportunity of each customer contact
- Complete all necessary documentation related to project operations.
- Capable of selling the customer products through the phone (if applicable).
- Enter customer data and other relevant information into the call center database as required

الخلفية التعليمية

بكالوريوس, Accounting
  • في Academy of information system
  • يونيو 2008

Specialties & Skills

Microsoft Office
Customer Service
Siebel CRM
Microsoft Office Applications: (Word, Excel, PowerPoint, Outlook)

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

One of the best 20 Vodafone Egypt Retial Employee for 2015 (الشهادة)
تاريخ الدورة:
March 2016