Krishnadas كارثا

Highlights & Strengths:

•IT technical support for Windows environment and Application support.
•Onsite, Chat, Mail & Telephone support for end-users (L1 & L2).
•Request management, Incident Management and IT asset Management.
•Proficient and hands-on experience with ITSM tools like Ivanti, Turbotrack, Nexthink & ServiceNow etc.
•Demonstrated ability to timely respond to and resolve client tickets within the SLA & OLA.
•Excellent command in English communication. (BPO Language training acquired).
•Team player & multi-task oriented.
Always having a jovial relationship with clients.
Adhere to regulations as instructed by organizations.
•Have received multiple appreciations from DHA Director & CEO levels. (Dubai Health Authority).


Professional Accomplishments:

Inter-Tec Systems

Help-desk/Technical Support and IT coordination for Major Gov. and Private sector clients.
•Troubleshooting PC, Laptop, network, backup, printers & software related issues.
•Incident Management, IT asset management and IT coordination.
•Preparation of MIS and SLA’s on Client requirement.
•Mail, Call, Telephone & Onsite support and coordination.
•Installing, upgrading& configuring new hardware, OS & patches etc.
•End-user IT support for windows environment.
•HCL ME tablet repair and software installation.

PC, Laptop, network, backup, printers & software related issues.
•Voice support for users and customers as well
•Ensuring virus prevention and data protection
•Configuration and backup of mail systems (MS outlook, live mail & Outlook Express.
•Installing & configuring new hardware & software.
•Tuning system performance & security applications as well.
•Communicator & analyst of ERP between the vendors & users.
•Monitored the access of stored information in company databases