Mostafa Abo Seada, Account Advisor

Mostafa Abo Seada

Account Advisor

Raya Contact center

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
15 years, 1 Months

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Work Experience

Total years of experience :15 years, 1 Months

Account Advisor at Raya Contact center
  • Egypt - Cairo
  • My current job since April 2012

Works for Etisalat UAE Home Services project.
Help customers to solve their technical issues.
Support customer with their Billing inquiries and complaints.
Handle all customer’s inquiries about Home services.

Technical Support reprsentative at Exceed
  • Egypt - Cairo
  • November 2011 to February 2012

Works for TE Data Technecal support project.
Handle all TEData customers’ complaints about problems in the service.

Customer Service Representative at Etisal International
  • Egypt - Cairo
  • January 2011 to November 2011

Works for Etisalat Egypt Customer service account.
Handle all Etisalat customers’ inquiries, complaints and requests.

Animation Coordinator at YAT
  • Egypt - Cairo
  • August 2009 to January 2011

Recieve the department's job orders.
Buid the project directors in the department's system.
Follow up the projects with the department's freelancers.
Revise the projects to deliver it to the clients.
Work with the following programs (Adobe Photoshop-Adobe Flash-Adobe Premiere-Adobe Indesign-Adobe director) to edit & make the needed modifications.

Receptionist at Gresham House Hotel
  • Egypt - Cairo
  • June 2008 to October 2008

Answer the telephone.
Greets customers and explains the menu offering.
Estimates waiting times, encouraging customers to wait or return as appropriate.
Listen attentively to customer complaints and refer them to the manager.
Accept payment, give change and provide receipts.
Balance the cash drawer at the beginning and end of each shift.

Education

Bachelor's degree, Accounting
  • at Faculty of Commerce, Menofia University
  • September 2007

Specialties & Skills

Outlook
Balance
Client Care
Customer Service
Microsoft Excel
MS Word
Ms Access
MS Power Point
MS Outlook
MS Excel

Languages

English
Expert

Training and Certifications

Goal Setting &Action Planning (Training)
Training Institute:
Professional Management Expertise Center (PEMEC)
Date Attended:
July 2010
Basic Business Skills Acquisition (BBSA) (Training)
Training Institute:
Future Generation Foundation (FGF)
Date Attended:
January 2009
Fundamental Concepts of Customer Service (Training)
Training Institute:
Dale Carnegie Training
Date Attended:
April 2009
Communication Skills (Training)
Training Institute:
Dale Carnegie Training.
Date Attended:
March 2009

Hobbies

  • Football, Playstation